Robert Donald Jr

Tasks & Procedures

• Ensured sales center associates followed regulations and procedures safely, in accordance with union regulations.
• Actively intervened in frontline procedures to provide coaching on safety and procedures.
• Completed weekly scheduling for route coverage, vacations, personal days, and down day merchandising.
• Communicated sales data, upcoming events, promotions, and deadlines to frontline associates.
• Conducted a monthly sales center audit to ensure the sales center and vehicle fleet was clean, organized, and up to code.
• Assembled and conducted monthly roundtable meetings in order to hear feedback from frontline associates.
• Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
• Responded to and resolved service complaints from customers.
• Resolved tech issues with associate assigned handhelds and printers.
• Responded to company email and cell phone accordingly 7 days a week.
• Disciplined frontline associates when necessary.
• Ensured product accountability procedures were followed on a daily basis.
• Covered routes, delivered product, and attended to other responsibilities in the market when necessary.
• Responded to and resolved issues encountered by the frontline while they were conducting business in the market.
• Prepared the sales center and frontline associates for important events.

Summary

East Brunswick Sales Center | Aug 2022 - Apr 2023 | 39 Routes | 46 Frontline Associates

Received no initial training on the jobsite. Had support from my boss two days out of the week. Became accustomed with the role. Learned company procedures, systems, and applications with minimal guidance. Maintained the sales center adequately and ensured the frontline associates were equipped for their positions, for eight months.

Wayne Sales Center | Apr 2023 - Jun 2024 | 124 Routes | Approx. 145 Frontline Associates

Worked with 3-5 co-workers throughout. Company engaged a complete overhaul in its distribution methods and supply chain in September 2023. Responsibilities became more proactive. Developed and established processes and systems that yielded positive results. Consistently audited and disciplined frontline associates to positively reform the workplace culture and environment. Survived 4 rounds of downsizing before being let go.

South Plainfield Sales Center | July 2023 - September 2023 | 27 Routes | 36 Frontline Associates

Left position in Wayne to cover South Plainfield until the sales center was closed. Worked alone. Boss quit 3 days after the location change. Maintained the sales center adequately and ensured the frontline associates were equipped for their positions. Resolved product accountability and cash deposit errors created by the previous void in leadership. Ensured all company assets were settled and moved out of the sales center before it was put out of commission.

Tasks and Procedures

• Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
• Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
• Greeted customers in a friendly and professional manner.
• Resolved customer complaints in a timely manner while maintaining a polite demeanor.
• Trained new employees on proper handling of food, safety protocols, and customer service techniques.
• Stocked shelves with fresh items daily.
• Followed company recipes for preparing foods such as soups, salads, sandwiches.
• Rotated product on shelves to ensure freshness.
• Provided accurate pricing information when requested by customers.
• Demonstrated strong communication skills when interacting with customers and coworkers.

Summary

Part time position. Worked fulltime hours plus overtime due to lack of manpower during the COVID-19 Pandemic.

Tasks & Procedures

• Ensured all safety regulations within the store environment were compliant.
• Resolved customer complaints professionally in accordance with company policy.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Conducted price checks for special orders or discounts as requested by customers.
• Followed company security procedures for handling large sums of money.
• Performed other duties as assigned by management.
• Answered customer inquiries regarding store policies and procedures.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Stocked shelves with merchandise when needed.

Summary

This was a part-time position taken while attending classes at community college. Employment at ShopRite ended when the COVID-19 pandemic began in 2020. Remained in lockdown until 2021.