Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Donelson

Suitland,MD

Summary

Proactive pet care specialist always ready for diverse animal needs. Knowledgeable about nutrition, medication and differences between breeds. Maintains health of groups of animals by calmly controlling behaviors and anticipating problems. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

4
4
years of professional experience

Work History

Pet Care Specialist

Pet Smart
Oxon Hill, MD
03.2018 - 02.2022

Administered regular and special medications for pets.

  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
  • Monitored water quality and temperature for fish tanks and goldfish bowls.
  • Cared for gerbils, guinea pigs and hamsters
  • Spent time with cats to provide companionship and human contact
  • Documented animals' weight, size and condition in computer system for review by senior staff
  • Monitored animals for behavioral problems and signs of health issues

Front Desk Receptionist

Planet Fitness Gym
Clinton, MD
11.2021 - 01.2022
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Collected room deposits, fees and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

High School Diploma -

Potomac High School
Oxon Hill, MD
06.2012

Skills

  • Treatment Documentation
  • Animal Quarters Maintenance
  • Animal Exercising
  • Problem Solving
  • Customer Service
  • Critical Thinking
  • Medication Documentation

Timeline

Front Desk Receptionist

Planet Fitness Gym
11.2021 - 01.2022

Pet Care Specialist

Pet Smart
03.2018 - 02.2022

High School Diploma -

Potomac High School
Robert Donelson