Robert Donelson

Administered regular and special medications for pets.

• Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
• Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
• Monitored water quality and temperature for fish tanks and goldfish bowls.
• Cared for gerbils, guinea pigs and hamsters
• Spent time with cats to provide companionship and human contact
• Documented animals' weight, size and condition in computer system for review by senior staff
• Monitored animals for behavioral problems and signs of health issues

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Kept accounts in balance and ran daily reports to verify totals.
• Trained new team members on company procedures, customer service and issue resolution.
• Collected room deposits, fees and payments.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.