Robert doucette
Hopewell Junction,NY
Summary
Positive, hardworking person with varied experience, seeks to utilize proactive problem-solving skills to contribute to the service industry. Resourceful Lead Service Technician known for high productivity and efficient task completion. Skilled in troubleshooting, preventive maintenance, and customer service management. Excel at communication, leadership, and problem-solving to ensure seamless operations and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Lead Service Technician
Laerdal Medical
10.2021 - Current
- Identified, diagnosed, and resolved complex customer service issues.
- Prepared estimates for repair services based on labor costs and materials used.
- Trained new technicians on company policies, procedures, and protocols.
- Conducted regular maintenance of equipment and assisted with repairs as needed.
- Performed troubleshooting to identify root cause of equipment malfunctions.
- Supervise the junior technicians to ensure the job was getting done efficacy and properly
- Examined previously completed work for accuracy.
- Oversee programs to ensure they have all equipment that is needed for cohorts
- Use SalesForce to track number or repairs in house
- Helped get backlog of repairs from 200+ down to below 30
Service Technician
BrenMar
09.2019 - 09.2020
- Installed new systems according to manufacturer specifications.
- Inspected equipment for proper operation and safety hazards prior to use.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Assisted with installation projects at both residential and commercial sites.
- Performed onsite repair of equipment at customer locations.
Product Repair Specialist
Laerdal Medical
03.2016 - 09.2019
- Evaluate customers manikins for repair and use my knowledge of the manikins to come to a swift and efficient solution of what the issue is
- Quote the customers for the needed repairs if they are out of warranty and complete the repairs once we receive payment
- Spoke to customers over the phone/email to discuss the repairs needed for their manikin via Microsoft Teams & Outlook
- Replace the non-function parts with my knowledge of hand tools I work with (screwdrivers, wrenches, pliers, drills, etc.)
- Head tech on the HealthTrust program
- Responsible for getting the programs equipment off the pallets, replenished, tested and re-palletized for a quick turnaround time
- Provided technical support for users experiencing difficulties with software applications.
Customer service associate
Walgreen's
07.2013 - 01.2016
- Followed detailed merchandising plans to organize stock and displays
- Operated the photo machines with accompanying computers to assist customers in designing, ordering and creating prints and photo gifts
- Worked the cash registers and efficiently stock the shelves when needed
Education
Associates Degree in Liberal Arts -
Dutchess Community College
Poughkeepsie, NY06.2017
High School Diploma -
John Jay Senior High school
Hopewell Junction, NYSkills
- Hand tools
- Drills
- Pallet jack
- SalesForce
- FedEx
- Work order processing
- Data Analysis
- Product Testing
Communication Skills
I am a very hard worked and always put my all into everything I work on. I do very well when it comes to working with others and they like to work with me. I am a team player and will do whatever it takes to keep a good relationship with my co-workers and customers.
References
References available upon request.
Timeline
Lead Service Technician
Laerdal Medical
10.2021 - Current
Service Technician
BrenMar
09.2019 - 09.2020
Product Repair Specialist
Laerdal Medical
03.2016 - 09.2019
Customer service associate
Walgreen's
07.2013 - 01.2016
Associates Degree in Liberal Arts -
Dutchess Community College
High School Diploma -
John Jay Senior High school
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