Summary
Overview
Work History
Education
Skills
Timeline
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Robert Dove

Chesterfield,VA

Summary

Proven team member at Chic-Fil-A, adept in handling high-volume environments with exceptional skill in order taking and complaint resolution. Expertise in money handling and maintaining operational excellence. Demonstrates strong table management and a commitment to enhancing customer satisfaction, showcasing a blend of hard and soft skills critical for thriving in customer-facing roles.

Overview

3
3
years of professional experience

Work History

Front of House Team Member

Chic-Fil-A
Chesterfield, VA
07.2024 - 11.2024
  • Collaborated with kitchen staff to ensure timely delivery of all orders to customers.
  • Processed credit card transactions quickly and accurately.
  • Maintained cleanliness of dining area, including tables, chairs, floors, and windows.
  • Greeted guests and managed seating arrangements.
  • Performed cleaning duties such as sweeping, mopping, dusting, wiping down surfaces.
  • Restocked necessary items like condiments, napkins, cutlery.
  • Monitored guest satisfaction levels throughout meal services.
  • Maintained a professional attitude while working under pressure during peak hours.

Cashier

Food Lion
Henrico, VA
01.2022 - 03.2023
  • Ensured compliance with all safety regulations within the store environment.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

High School Diploma -

Varina High School
Henrico, VA
06-2024

Skills

  • Open-close procedures
  • Table management
  • Special requests handling
  • Reservation management
  • Order taking
  • Money handling
  • Complaint handling

Timeline

Front of House Team Member

Chic-Fil-A
07.2024 - 11.2024

Cashier

Food Lion
01.2022 - 03.2023

High School Diploma -

Varina High School

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Robert Dove