Robert Dowell
Miami,Oklahoma
Summary
Experienced IT Analyst with a proven track record in providing comprehensive technical support and troubleshooting for hardware, software, and network issues. Adept at collaborating with cross-functional teams to support SCADA, security infrastructure, and application escalations. Skilled in provisioning PCs, managing service requests, and conducting IT orientation and training sessions. Strong problem-solving abilities with a focus on delivering timely and effective solutions, ensuring optimal system performance and user satisfaction. Dedicated to maintaining high standards of security and compliance within IT operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Contractor IT Analyst 1 to Liberty Utilities
TEKsystems
08.2023 - Current
- Provided hands-on local technical support for computers, desk phones, smartphones, and peripherals.
Collaborated with various departments to support SCADA, security, infrastructure, and application escalations.
Performed provisioning of PCs, cell phones, and peripherals in compliance with security guidelines.
Conducted routine visits to remote locations for maintenance and tech support needs.
Installed and maintained computer, telecommunications, network peripherals, and software applications.
Offered hands-on support for remote teams in deploying and maintaining infrastructure and physical security assets.
Delivered IT orientation and training to new employees on company IT policies and security protocols.
Managed service request and incident tickets, including prioritization, status updates, and timely resolution.
Resolved tickets through troubleshooting, analysis, testing, and implementation of solutions. - Delivered high-quality work on time and within budget, earning positive feedback from clients.
Contractor End User Support Technician
Akkodis
05.2023 - 08.2023
- As an End User Support Technician, my responsibilities include providing technical assistance and support to end users
- I troubleshoot and resolve hardware and software issues, assist with system setups and configurations, and respond to user inquiries or requests for assistance
- Additionally, I may be involved in conducting training sessions to help users understand and effectively utilize various technologies and systems.
- Customized solutions for unique user requirements while adhering to company policies and industry standards.
IT Technician II
Riverbend Casino And Hotel
06.2022 - 03.2023
- Provided comprehensive technical support and maintenance for computer hardware, peripherals, and software applications, effectively troubleshooting and resolving issues
- Installed and configured software applications, ensuring seamless operation and optimal performance for end users
- Maintained and supported the organization's network infrastructure, including network equipment setup, connectivity assurance, and proactive monitoring to identify and resolve network-related issues
- Conducted system administration tasks, such as user account management, security permissions, and system backups, ensuring data integrity and implementing robust security measures.
Systems Administrator
Communication Solutions, LLC
03.2021 - 04.2022
- Managed and maintained the organization's IT infrastructure, overseeing network and server administration to ensure seamless operations, high availability, and optimal performance
- Implemented and maintained user accounts, permissions, and security settings, proactively protecting data and systems from unauthorized access
- Monitored network performance, promptly identifying and resolving issues, and applied necessary upgrades and patches to enhance system reliability and security
- Executed regular backups and disaster recovery procedures, safeguarding critical data and ensuring uninterrupted business operations in case of system failures or emergencies
- Provided technical support to end users, troubleshooting hardware and software issues, addressing inquiries, and delivering guidance on maximizing system efficiency
- Collaborated cross-functionally to assess IT requirements, recommended and implemented tailored solutions, ensuring seamless alignment between technology systems and business objectives.
Installation Technician
Aries Technology
06.2020 - 03.2021
- Led the installation and configuration of gaming systems and equipment in accordance with company standards and specifications, ensuring smooth operations and optimal player experience
- Collaborated with cross-functional teams to plan and execute installations, coordinating logistics, scheduling, and resource allocation to meet project deadlines
- Conducted thorough testing and troubleshooting of gaming systems, identifying and resolving technical issues promptly to minimize downtime and maximize system uptime
- Provided on-site training and support to casino staff, ensuring they were proficient in operating and maintaining gaming equipment and systems
- Maintained accurate documentation of installation procedures, system configurations, and troubleshooting steps, enabling efficient knowledge sharing and streamlined future installations.
Education
Computer Information Technology and CCNA -
Wichita Technical Institute
Joplin, MO01.2020
Skills
- IT Troubleshooting
- Customer Support
- Network Administration
- Data Analysis
- Network Management
- Mobile Application Development
- Technical Analysis
- Desktop Technical Support
- Hardware Installation
- Remote Support
- System Administration
- Help Desk Operations
Certification
- CompTIA A+
- TestOut Network Pro
- TestOut PC Pro
Timeline
Contractor IT Analyst 1 to Liberty Utilities
TEKsystems
08.2023 - Current
Contractor End User Support Technician
Akkodis
05.2023 - 08.2023
IT Technician II
Riverbend Casino And Hotel
06.2022 - 03.2023
Systems Administrator
Communication Solutions, LLC
03.2021 - 04.2022
Installation Technician
Aries Technology
06.2020 - 03.2021
Computer Information Technology and CCNA -
Wichita Technical Institute
Similar Profiles
Ashley StewartAshley Stewart
Member Outreach Specialist at TEKsystemsMember Outreach Specialist at TEKsystems
Lachlan BevilacquaLachlan Bevilacqua
Technology Recruiter at TEKsystemsTechnology Recruiter at TEKsystems
Rigo HernandezRigo Hernandez
Datacenter Technician at TEKsystemsDatacenter Technician at TEKsystems
Cayle ClemanCayle Cleman
Critical Environment Technician at TEKsystemsCritical Environment Technician at TEKsystems
Julie SchulteJulie Schulte
Office Manager at Schulte TruckingOffice Manager at Schulte Trucking