Travis Renecker
Salina
Summary
IT professional with comprehensive background in implementing and maintaining complex IT systems including Exchange Server and O365 suites. Proven track record of driving technological solutions to meet organizational needs, with emphasis on team collaboration and achieving project goals. Known for adaptability and effective communication in dynamic environments.
Overview
20
20
years of professional experience
Work History
IT Contractor
TEKsystems
Salina, KS
07.2025 - Current
- Developed and implemented IT solutions to enhance operational efficiency across departments.
- Led system upgrade projects, ensuring seamless end user experiences.
- Mentored junior contractors and interns, fostering skill development and knowledge sharing within teams.
- Streamlined troubleshooting processes via wiki articles, reducing incident resolution time by improving workflow efficiency.
- Collaborated with cross-functional teams to align technology initiatives with business objectives.
- Conducted comprehensive training sessions in OnBase for end-users and staff members.
- Managed vendor relationships to optimize service delivery and support for IT needs.
- Evaluated emerging technologies to drive strategic enhancements in IT services and solutions.
- Championed Agile methodologies within the team environment, fostering increased adaptability in response to changing project requirements.
- Conducted thorough testing on new software releases to identify bugs and areas for improvement prior to implementation.
- Installed, configured, and maintained computer systems and peripherals efficiently.
- Diagnosed and resolved hardware and software issues for diverse client systems.
- Provided technical support to end-users, enhancing user experience and satisfaction.
- Trained junior contractors and interns on troubleshooting techniques and repair processes effectively.
- Developed documentation for standard operating procedures to improve operational consistency.
- Established strong relationships with clients through clear communication and consistent follow-up regarding any ongoing technical concerns.
- Assisted colleagues with understanding new technology tools through clear communication and hands-on demonstrations.
- Championed the adoption of new software applications, providing onsite and remote support during the transition period for seamless integration into daily operations.
- Created detailed documentation outlining step-by-step processes for common technical tasks, streamlining future issue resolution efforts.
Senior Support Escalation Engineer
Microsoft
Issaquah, WA
04.2015 - 02.2025
- Supported escalated issues of all Enterprise, DOD, and .MIL customers on phone and remotely for Exchange 2003-2019, O365, Identity, and Exchange Online.
- Scoped and documented customer scenarios, potential causes, and troubleshooting steps to resolve complex issues.
- Effectively communicated with customers and stakeholders via phone, email, or any other available means including Teams, Outlook, Zoom, and Go To Assist.
- Ensured compliance with schedules, processes, and Microsoft policies and values.
- Fostered positive customer relationships and built customer loyalty in Microsoft, while effectively managing challenging situations.
- Used strong interpersonal and communication skills to provide guidance, while working with diverse audiences from end users to highly technical IT professionals, developers, architects, and executive management.
- Demonstrated leadership through personal responsibility, accountability, and teamwork including being the teams Exchange onpremise and public folder expert.
- Acted as a technical focal point in cooperative relationships with other companies including F5, Apple, AWS, Palo Alto, and CISCO to resolve complex issues.
- Managed crisis situations that involved technically challenging issues and diverse audiences from the end users e-mail stuck in the outbox, to recovering data, and performance analysis why more GC role servers are needed.
- Owned and resolved technically complex mission critical and politically hot customer issues quickly while maintaining customer satisfaction.
- Maintained responsiveness to customer needs which sometimes required outside of normal business hours work (Tuesday - Saturday).
- Maintained strong working knowledge of all Microsoft released products with emphasis on Exchange, Windows Server, and Outlook.
- Took ownership for product improvement by submitting feature requests, participating in pre-release activities, and BETA programs.
- Interacted with other engineers to provide technical action plans to help them help customers and took ownership of cases that required escalation.
- Shared knowledge with others through solution documents, contributed to social media, engaged technical communities, built automated self-help solutions, and created training documentation for Exchange 2003 - Exchange 2019.
- Created customized powershell scripts and automation to assist customers with tasks relating to Exchange, Outlook, and Windows Server.
- Assisted with mailbox migrations from Exchange 2003 through 2019, Exchange 2010 through 2019 to Exchange online, public folder migrations from all versions, and user migrations to Azure AD using AAD connect.
- Assisted with custom kerberos authentication configurations for Exchange users in Windows server 2008 - 2019.
- Assisted with custom mobile device configurations using Microsoft and 3rd party MDM solutions.
- Mentored new engineers to assist with troubleshooting and best practices.
Content Portfolio Manager
VMC Consulting
Fargo, ND
05.2006 - 04.2015
- Used content analytics, customer feedback, and release plans for new product capabilities; using knowledge of what makes a great content experience to define content strategy, priorities, and plans for Microsoft portfolios.
- Contributed to customer success and business growth by ensuring content is current, relevant, and accurate.
- Used data insights to measure content impact and aligning content with user needs.
- Developed ongoing relationships with partners to drive content contributions and build a collaborative approach to content creation and maintenance.
- Learned and understood the current state of content experiences in multiple products including Sharepoint, Point of Sale, and Exchange, to stay updated on industry and competitive trends; adjusting content strategy as needed and sharing best practices within teams.
- Negotiated deadlines and deliverables, prioritized work, and advised management on portfolio health.
- Partnered with other teams to innovate to improve existing tools and processes.
Technical Lead
VMC Consulting
Fargo, ND
05.2006 - 04.2015
- Worked as a support escalation engineer for Microsoft Office Accounting, GP Dynamics, Exchange Server.
- Traveled to the Phillipines to represent Microsoft and train engineers on UK Payroll and professional technical documentation writing techniques.
- Scoped and documented customer scenarios, potential causes, and troubleshooting steps.
- Effectively communicated with customers and stakeholders via phone, email, or any other available means.
- Ensured compliance with schedules, processes, and Microsoft policies and values.
- Fostered positive customer relationships and built customer loyalty in Microsoft, while effectively managing challenging situations.
- Demonstrated strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.
- Demonstrated leadership through personal responsibility, accountability, and teamwork acting as the teams technical lead for all of US and USNAT based Exchange support.
- Acted as a technical focal point in cooperative relationships with other companies.
- Managed crisis situations that involved technically challenging issues and diverse audiences.
- Owned and resolved technically complex mission critical and politically hot customer issues.
- Maintained responsiveness to customer needs which sometimes required outside of normal business hours work.
- Maintained strong working knowledge of released products.
- Interacted with other engineers to provide technical action plans and took ownership of cases that required escalation.
- Shared knowledge with others through solution documents and created training documentation for Office Accounting and Exchange.
- Lead team meetings on emerging issues, refresher courses, and case bashes for complex unresolved issues.
- Maintainted Exchange documentation for senior and new engineers to contribute to and seek knowledge from.
- Trained trainers on how to deliver training to new engineers.
- Mentored new and senior engineers to help them become better support escalation engineers.
Education
Applied Science degree -
Alexandria Technical College
Alexandria01.2008
Skills
- Customer service
- Time management
- Leadership
- Documentation review
- Microsoft Exchange
- O365
- PowerShell
- Windows Server
- Active Directory
- Azure
- Microsoft Office
- Outlook
- Outlook Calendar
- Kepner Tregoe
- Migration
- PowerShell Scripting
- Public Folders
- Certificate Renewal
- Mail Flow
- Networking
- Troubleshooting
- Mobile Device Management
- IT asset management
- IT compliance
- Business analysis
- IT infrastructure
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- IT troubleshooting
- Customer support
- Risk assessment
- IT problem management
Awards
Eagle Scout, Business Professionals of America (BPA), Extemporaneous speech in college and proceeded to nationals, Only recipient 1 year 100% customer satisfaction - Microsoft
Timeline
IT Contractor
TEKsystems
07.2025 - Current
Senior Support Escalation Engineer
Microsoft
04.2015 - 02.2025
Content Portfolio Manager
VMC Consulting
05.2006 - 04.2015
Technical Lead
VMC Consulting
05.2006 - 04.2015
Applied Science degree -
Alexandria Technical College