Jeremiah Henderson
Shreveport,LA
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
2
2
years of professional experience
Work History
IT Contractor
Tech Medics LLC
2022.10 - Current
- Troubleshooting and repairing laptops, desktops, personal devices
- Provide communication and updates on customer devices
- Kept track of inventory and orders
- Provided an clean neat work area
- Reduced downtime by proactively identifying potential risks and resolving them before they escalated into major incidents.
- Improved system efficiency by troubleshooting and resolving technical issues in a timely manner.
- Conducted thorough testing on new software releases to identify bugs and areas for improvement prior to implementation.
Co IOT Tech
City of Shreveport
2022.06 - 2022.07
- Refabricated Nodes for the Real Time Crime Center (City Of Shreveport)
- Perform troubleshooting and testing on Nodes
- Assessing and Scoping out proper locations for the placement of Nodes
Education
Certificate Diploma - Information Technology Specialists
Ayers Career College
Shreveport, LA07.2022
High school Diploma -
Booker T. Washington Highschool
Shreveport, LA05.2021
Skills
- Machine Learning
- Desktop support
- DevOps Engineering
- Customer Service
- Software Installation
- Product Troubleshooting
- Issue Troubleshooting
- Technical Troubleshooting
- Windows 10
- Complaint resolution
- Hardware diagnostics
- Application installations
- Hardware upgrades
- Data Recovery
- Multitasking Abilities
Timeline
IT Contractor
Tech Medics LLC
2022.10 - Current
Co IOT Tech
City of Shreveport
2022.06 - 2022.07
Certificate Diploma - Information Technology Specialists
Ayers Career College
High school Diploma -
Booker T. Washington Highschool
Similar Profiles
Timothy Daniel WenumTimothy Daniel Wenum
Inside/Outside Sales Representative at Atlanta Property Medics, LLCInside/Outside Sales Representative at Atlanta Property Medics, LLC
Yana ChmunevichYana Chmunevich
Emergency Medical Technician at Mountaineer MedicsEmergency Medical Technician at Mountaineer Medics
Cassondra WestCassondra West
Receptionist at Window Medics of AkReceptionist at Window Medics of Ak