Eric Hanshaw

iT and mill work. Installed, repaired, or built new stores. Performed work for hundreds of major businesses throughout the tri-state area.

Installed networking equipment, computers, ethernet cabling, fiber cabling, electrical, security systems, cameras, and alarms, audio and digital systems, store displays, and so on.

Managed a very successful kennel that bred and raised championship Pomeranians, boxers, and Great Danes. Our puppies were sold all over the US for their championship bloodline and breeding. We sold to many celebrities over the years.

• Established consistent relationships with students to maintain professional boundaries.
• Initiated dormitory programs to foster positive relationships and safe social opportunities.
• Maintained communication with students' counselors, instructors and staff members to promote supportive environment.
• Guided students to integrate into both academic and social communities on campus.

• Tracked KPIs and created continuous improvement plans.
• Analyzed and developed service goals for in-bound service desk.
• Developed and implemented training initiatives for new hires.
• Increased customer satisfaction ratings to 65%.