Andrew Crockett
Cedar Falls,IA
Summary
Dynamic and results-oriented professional with extensive experience in account management, customer service, and IT support. Proven track record in enhancing customer satisfaction, boosting sales through strategic campaigns, and managing diverse teams. Adept at building and deploying IT systems, with a strong background in both technical and customer-facing roles. Seeking to leverage my skills in a challenging new role.
Overview
8
8
years of professional experience
Work History
IT Contractor
Trinity Health
Waterloo, IA
04.2024 - Current
- Provided technical support for computer hardware, operating systems, applications, networks, and databases.
- Resolved system problems by troubleshooting network connectivity issues between computers in a LAN and WAN environment.
- Installed, configured, and tested new hardware components, such as servers, PCs, and other peripherals.
- Worked on the 'Together-Health' project, where we prepared for the Epic system. This included doing walkthroughs for every department to analyze their needs for the upgrade. Updating our database with that information and then deploying any and all computers, printers, tracking boards, and other peripherals.
IT Support Technician (Contractor)
Trinity Health Org
Waterloo, Iowa
04.2024 - Current
- Assisted in building and deploying IT systems, including computers and printers
- Provided technical support and troubleshooting for hardware and software issues.
Tier 3 Customer Service Representative
Scientific Games
Cedar Falls, IA
03.2019 - Current
- Resolved customer complaints and provided detailed product information
- Assisted with inquiries and managed customer expectations effectively.
Account Manager
Sciplay
Cedar Falls, IA
10.2021 - 11.2023
- Ensured client satisfaction through meeting their needs
- Facilitated focus groups to gather user feedback and insights.
- Designed and executed outbound campaigns to engage new and existing players.
- Developed a new role focused on reaching a specific player demographic.
- Worked with coworkers on various sweepstakes, including NASCAR events and bingo cruises.
- Increased sales through exceptional service and targeted marketing strategies.
Customer Returns Processor
Nordstrom
Cedar Rapids, IA
10.2018 - 12.2018
- Inspected and reconciled returned products with return forms and documents
- Managed product returns and exchanges to ensure customer satisfaction
- Maintained a comprehensive database of returns and exchanges.
Produce Associate
Walmart
Cedar Rapids, IA
05.2018 - 10.2018
- Ensured the proper presentation of produce and provided customer assistance
- Maintained high standards of product quality and customer service.
Shift Manager
Pizza Ranch
Cedar Falls, IA
11.2016 - 04.2018
- Delegated tasks to restaurant staff and addressed diners' queries
- Ensured compliance with safety regulations and managed daily operations.
Computer Builder (Freelance)
- Built custom computers for friends and family, including sourcing parts and installing operating systems.
Education
Associate of Applied Science - IT Specialist
Hawkeye Community College
Waterloo, IA05-2028
High School Diploma -
Cedar Falls High School
Cedar Falls, IA05-2017
Skills
- Data entry
- Customer service
- Training
- Produce experience
- Restaurant management
- Restaurant experience
- Shift management
- Account management
- Salesforce experience
- Upselling
- POS experience
- Computer application experience
Personal Information
Willing To Relocate: Anywhere
Affiliations
- I love working with all kinds of tech and applications related to computers
- Spend my time tinkering with computer hardware
Timeline
IT Contractor
Trinity Health
04.2024 - Current
IT Support Technician (Contractor)
Trinity Health Org
04.2024 - Current
Account Manager
Sciplay
10.2021 - 11.2023
Tier 3 Customer Service Representative
Scientific Games
03.2019 - Current
Customer Returns Processor
Nordstrom
10.2018 - 12.2018
Produce Associate
Walmart
05.2018 - 10.2018
Shift Manager
Pizza Ranch
11.2016 - 04.2018
Computer Builder (Freelance)
Associate of Applied Science - IT Specialist
Hawkeye Community College
High School Diploma -
Cedar Falls High School