Robert Edwards
Shelbyville,IN
Summary
Professional with strong background in water damage restoration and mitigation. Skilled in using industry-standard equipment and techniques to efficiently address water damage issues, ensuring property is restored to pre-loss condition. Known for effective team collaboration, adaptability, and consistently delivering results. Demonstrates excellent problem-solving abilities, attention to detail, and commitment to safety protocols.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Water Mitigation Technician
Blue River Environmental and Restoration
08.2023 - 10.2024
- Reduced property damage by quickly responding to emergency calls and assessing the extent of water damage.
- Collaborated with insurance adjusters, documenting losses and ensuring timely claim processing for clients.
- Decreased downtime between jobs by properly maintaining tools and equipment according to manufacturer guidelines.
- Continuously expanded industry knowledge through participation in professional development courses and certifications related to water mitigation techniques.
- Managed inventory of equipment and materials, ensuring adequate resources were available for each project.
- Provided superior customer service, addressing client concerns professionally while offering expert guidance on potential next steps post-mitigation services.
- Enhanced customer satisfaction by promptly addressing water damage concerns and providing efficient mitigation solutions.
- Promoted company reputation through exceptional service delivery, generating positive word-of-mouth referrals from satisfied clients.
- Optimized resource allocation by regularly updating and sharing progress reports with team members and supervisors to ensure all projects were completed within budget and schedule constraints.
- Streamlined workflows on-site by accurately scoping losses and developing detailed action plans for restoration projects.
- Prevented mold growth by thoroughly cleaning affected areas with antimicrobial agents.
- Strengthened relationships with other contractors involved in the restoration process through effective collaboration efforts when necessary.
- Increased client satisfaction through excellent communication regarding mitigation processes and timelines.
- Performed accurate moisture readings with specialized tools for optimal drying conditions.
- Improved drying time by utilizing advanced equipment such as air movers, dehumidifiers, and moisture meters.
- Demonstrated adaptability by effectively handling unexpected changes or challenges during restoration projects.
- Completed thorough documentation of job progress, including photographs, notes, and moisture measurements.
Mitigation Technician
Restoration 1 of Greater Indianapolis
09.2022 - 08.2023
- Demonstrated expertise in handling various mitigation scenarios, continually updating knowledge on industry best practices through training and certifications.
- Ensured safety of clients'' homes and belongings with thorough assessments and proper equipment installation.
- Facilitated smooth transitions between mitigation phases by collaborating closely with reconstruction teams.
- Mitigated mold growth through diligent application of antimicrobial treatments in affected areas.
- Maintained a clean and organized workspace, adhering to industry standards and guidelines for safe working conditions.
- Enhanced client trust, communicating effectively with insurance adjusters and keeping them informed about the job''s status.
- Preserved clients'' peace of mind during stressful events by empathetically addressing their concerns and questions throughout the process.
- Safeguarded structural integrity during demolition processes by carefully following established procedures for removing damaged materials from affected sites.
- Reduced property damage by quickly responding to emergency water and fire incidents.
- Expedited drying process, strategically placing air movers and dehumidifiers throughout impacted spaces.
- Maximized resource utilization by maintaining an accurate inventory of equipment and supplies needed for each job site location.
- Improved customer satisfaction by providing timely updates on mitigation progress.
- Prevented further damage to properties, promptly removing standing water using water extraction equipment.
- Delivered accurate documentation, conducting detailed inventories of damaged items for insurance claims purposes.
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected damaged properties and contents to prepare job action plan.
Shift Lead
Concordance Healthcare Solutions
09.2020 - 08.2022
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
- Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
- Monitored performance and safety practices of 15-person warehouse staff.
- Maintained top performance standards while working in hot warehouse environment.
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
Cashier
Murphy USA Gas Station
05.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Water Mitigation Technician
Puroclean Disaster Services
05.2018 - 07.2019
- Reduced property damage by quickly responding to emergency calls and assessing the extent of water damage.
- Collaborated with insurance adjusters, documenting losses and ensuring timely claim processing for clients.
- Continuously expanded industry knowledge through participation in professional development courses and certifications related to water mitigation techniques.
- Provided superior customer service, addressing client concerns professionally while offering expert guidance on potential next steps post-mitigation services.
- Enhanced customer satisfaction by promptly addressing water damage concerns and providing efficient mitigation solutions.
- Streamlined workflows on-site by accurately scoping losses and developing detailed action plans for restoration projects.
- Prevented mold growth by thoroughly cleaning affected areas with antimicrobial agents.
- Increased client satisfaction through excellent communication regarding mitigation processes and timelines.
- Performed accurate moisture readings with specialized tools for optimal drying conditions.
- Improved drying time by utilizing advanced equipment such as air movers, dehumidifiers, and moisture meters.
Education
High School Diploma -
Shelbyville High School
Shelbyville06-2006
Skills
- Advanced problem solving
- Odor control methods
- Safety protocol adherence
- Inventory documentation
- Sanitization procedures
- Documentation skills
- Calibrating instruments
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Adaptability
- Time management abilities
Certification
- IICRC Water Damage Restoration and Applied Structural Drying
Timeline
Water Mitigation Technician
Blue River Environmental and Restoration
08.2023 - 10.2024
Mitigation Technician
Restoration 1 of Greater Indianapolis
09.2022 - 08.2023
Shift Lead
Concordance Healthcare Solutions
09.2020 - 08.2022
Cashier
Murphy USA Gas Station
05.2019 - 04.2020
Water Mitigation Technician
Puroclean Disaster Services
05.2018 - 07.2019
High School Diploma -
Shelbyville High School