ROBERT E. SMITH
Birmingham,AL
Summary
Dynamic professional with a proven track record at MCDONALDS USA, leveraging Lean Six Sigma Certification and strategic planning to drive organizational change and enhance franchise operations. Expert in fostering key client relationships and implementing technology solutions, achieving significant operational improvements and stakeholder satisfaction.
Overview
38
38
years of professional experience
Work History
Franchise Business Partner
MCDONALDS USA
Nashville
08.2023 - Current
- Strategic implementation of change management, project management, systems thinking of fourteen independent Franchise Organizations through Lean Six Sigma, Jira and Smartsheet, and Scrum Methodology
- Counsel and coaching Executive and Owners on performance of KPI
- Delivery of course content through Go to Meeting, Microsoft Teams, and Zoom for Webinars and Lectures
- Asses learning of Owner Operator teams and provide feedback in Gaps of Project Management, Lean Six Sigma assignments, and Change Management
Field Operations Manager
MCDONALDS USA
Nashville
06.2021 - 07.2023
- Mentored and Lead a team of fourteen Operations Associate through Lean Six Sigma, Change Management, Project Management, and Scrum stand-ups of 650 Franchise Units while using Jira, Smartsheet’s, and Microsoft Office
- Strategic implementation of team strategies using project management, change management, systems thinking and quality control systems
- Develop and Oversee course curriculum and administration of team Operation Associates
- Coach and council Operations Associates/PM Associates monthly according to curriculum, plan, and KPI
- Delivery of course content through Go to Meeting, Microsoft Teams, and Zoom for Webinars and Lectures
- Planning and assessing of Owner Operators per agreed upon Stakeholder KPI
Program Analyst
U.S. Department of the Treasury
09.2007 - 12.2021
- Quality Control and Systems Analyst
- Project and Change Management
- Directed a team of five through change management to successfully integrate a new system, adhering to privacy acts and personal identifying information standards.
Operations Associate
McDonalds USA
Nashville
07.2018 - 06.2021
- Influence franchise portfolios with integrity through collaborative efforts, change management and market disruptive changes which are inclusive of diverse cultures and cash-flow improvement through agile methodologies including Scrum
- Subject matter expert (Drive Thru) in supporting change initiatives and establishing strategies, while using empirical data to drive results
- Tools utilized include Jira and Smartsheet
- Brand protection through analyzation, collaboration, financial forecasting, and succession planning
- Liaison of Corporate McDonalds in collaborating with Franchise Business Partners, Owner Operators, and local city officials
Field Service Team Lead-Operations Consultant
Mcdonald’s usa
Atlanta
01.2016 - 01.2018
- Influenced a portfolio of 13 Owner Operators over two Co-ops inclusive of leading a team of four consultants over three additional co-ops influencing cash flow, change management and succession planning
- Orchestrated/leveraged Owner Operators for co-op decision making
- Stream-lined onboarding process and training of new consultants
- Executed Business Planning Sessions, Strategic Planning Sessions, and quarterly updates to maximize growth potential
- Leveraged cross-functional departments of Marketing, Business Insights and Finance to execute problem solving and influence positive change among Co-ops
- Supported Macon, Columbus, and Valdosta areas during Hurricane Irma
- All restaurants were operational within 72 hours
- Coordinated Team support and local level first responding support
Operations Consultant
Mcdonald’s usa
Atlanta
09.2007 - 07.2017
- Influenced a portfolio of owner operators to maximize sales growth and capacity of operations using business plans
- Analyzed and developed processes for improving key performance indicators to develop long-term defined goals and realistic action plans
- Collaborated with cross functional departments to execute problem solving and influenced positive change among markets
Senior Business Consultant
CKE RESTAURANTS
05.1987 - 08.2005
- Support five Business Consultants among three states
- Coordinated training of Business Consultants along with training of the Franchise Community within three states
- Classroom Facilitation of Leadership competencies, strategic planning, and change management
- Content Development
- Franchise Training Consultant
- Course Development for Star Academy
- Course Development for Essentials of Management
- Facilitation of all Training Modules among Corporate and Franchise Owners
Education
Certified Scrum Professional Scrum Master -
Penn State University
01.2024
Advanced Certified Scrum Master -
Penn State University
01.2024
Certified Scrum master -
Penn State University
01.2024
Lean Six Sigma Black Belt -
University Massachusetts Amherst
01.2024
Minitab Lean Six Sigma -
University Massachusetts Amherst
01.2024
Executive Presence and Influence: Persuasive Leadership Development -
Wharton
01.2023
Applied Business Analytics -
Massachusetts Institute of Technology
01.2022
Project Management Certification -
Troy University
01.2021
Project Management Professional -
Project Management Institute
01.2021
Master of Science - Leadership & Organizational Effectiveness
Troy University
01.2021
Master of Public Administration -
Troy University
Skills
- Lean Six Sigma Certification
- Black Belt-Simplilearn
- Analytical System Evaluation
- Analytical Problem-Solving
- Strategic planning
- Organizational Change Management
- Influence Strategies
- Employee Engagement Strategies
- Key client relationships
- Workflow optimization
- Technology integration
Timeline
Franchise Business Partner
MCDONALDS USA
08.2023 - Current
Field Operations Manager
MCDONALDS USA
06.2021 - 07.2023
Operations Associate
McDonalds USA
07.2018 - 06.2021
Field Service Team Lead-Operations Consultant
Mcdonald’s usa
01.2016 - 01.2018
Program Analyst
U.S. Department of the Treasury
09.2007 - 12.2021
Operations Consultant
Mcdonald’s usa
09.2007 - 07.2017
Senior Business Consultant
CKE RESTAURANTS
05.1987 - 08.2005
Certified Scrum Professional Scrum Master -
Penn State University
Advanced Certified Scrum Master -
Penn State University
Certified Scrum master -
Penn State University
Lean Six Sigma Black Belt -
University Massachusetts Amherst
Minitab Lean Six Sigma -
University Massachusetts Amherst
Executive Presence and Influence: Persuasive Leadership Development -
Wharton
Applied Business Analytics -
Massachusetts Institute of Technology
Project Management Certification -
Troy University
Project Management Professional -
Project Management Institute
Master of Science - Leadership & Organizational Effectiveness
Troy University
Master of Public Administration -
Troy University
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