Robert Ferrer
Maracaibo,Venezuela
Summary
Dedicated professional with 5 years of experience in customer service and medical billing. Skilled in managing medical documentation, insurance processes, billing support, care coordination, and resolving issues between patients, providers, and payers. Skilled at analyzing information, finding solutions, and ensuring accurate, timely follow-up while providing a high level of service in fast-paced medical environments.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Billing Specialist and Financial Liaison
Abstra, Inc
01.2025 - Current
- Revenue Cycle / AR Specialist. Managed the full AR workflow, from tracking and following up on outstanding claims to accurately posting payments and adjustments. Monitored aging reports, worked denials and underpayments, coordinated with payers to resolve issues, and kept accounts updated through precise payment posting. Ensured timely reimbursement by staying on top of claim statuses, clearing up discrepancies, and maintaining organized, audit‑ready records.
- Workers Compensation Specialist. Managed the complete WC revenue cycle from data entry to billing and payment posting. Accurately entered patient demographics, employer information, and injury details; verified WC eligibility and authorization requirements; coordinated documentation with adjusters and case managers; prepared and submitted bills in a CMS-1500 format; monitored processing and resolved denials; posted payments and adjustments with precision.
- Personal Injury Financial Liaison. Served as the primary liaison between patients, attorneys, insurance carriers, medical providers, and third-party agencies to coordinate the financial aspects of personal injury cases. Verified insurance coverage and claim information, obtained and reviewed medical records, managed medical liens and billing documentation, and resolved account discrepancies. Assisted with settlement preparation by coordinating balances, negotiating lien reductions when appropriate, and ensuring accurate, timely communication and documentation throughout the case lifecycle. Demonstrated strong knowledge of medical terminology, insurance processes, HIPAA compliance, and case management while maintaining a high level of accuracy and professionalism.
Medical Billing and AR specialist
PracticeMed Solutions
02.2023 - 12.2024
- Medical Billing Specialist. Prepared, reviewed, and submitted accurate CMS-1500 claims to commercial and federal carriers (Medicare, Blue Cross, United Healthcare). Applied knowledge of insurance eligibility, benefits, coverage limitations, and authorization requirements to ensure clean claim submission and reduce billing errors. Reviewed billing documentation for accuracy, verified ICD-10, CPT, and HCPCS coding, and resolved claim edits prior to submission.
- AR Specialist. Managed accounts receivable for commercial insurance, Medicare, and Workers' Compensation claims by posting insurance and patient payments, reconciling accounts, and maintaining accurate financial records. Monitored outstanding claims, investigated denials, underpayments, and payment discrepancies, and coordinated claim corrections, appeals, and timely follow-up to maximize reimbursement. Reviewed explanation of benefits (EOBs), electronic remittance advice (ERAs), and payer correspondence to ensure accurate payment application and account resolution.
Care Coordinator
PracticeMed Solutions
08.2021 - 02.2023
- Intake Specialist. Managed the intake process for new patient referrals by accurately entering demographic, insurance, and clinical information into the electronic medical record (EMR). Reviewed referrals for completeness, verified insurance eligibility and benefits, confirmed coverage requirements, and coordinated prior authorization requests in accordance with payer guidelines to ensure timely approval of services. Maintained accurate documentation while communicating with providers, referral sources, and insurance carriers to resolve missing or incomplete information.
- Care Coordinator. Coordinated patient scheduling by arranging appointments based on provider availability, referral requirements, and patient needs. Prepared and communicated cost estimates and patient financial responsibility using verified insurance benefits, explained coverage and authorization status, and provided clear guidance on the scheduling process. Delivered exceptional customer service while ensuring timely follow-up, accurate documentation, and efficient coordination of care.
Education
Bachelor of Architect -
Polytechnic University Institute Santiago Marino
08-2024
Skills
- Communication Skills
- Adaptability
- Microsoft Office
- Medical Terminology
- EMR Systems
- Billing and invoicing
- Administrative support
- Customer service
LANGUAGES
Spanish
English
Timeline
Billing Specialist and Financial Liaison
Abstra, Inc
01.2025 - Current
Medical Billing and AR specialist
PracticeMed Solutions
02.2023 - 12.2024
Care Coordinator
PracticeMed Solutions
08.2021 - 02.2023
Bachelor of Architect -
Polytechnic University Institute Santiago Marino