Robert Foster
Hutto,TX
Summary
Accomplished Overnight Support Technician with a proven track record at Enstep Technology Solutions, excelling in remote support and customer service. Demonstrated ability to manage ticketing systems effectively and enhance operational efficiency. Skilled in Windows and Linux operating systems, alongside strong analytical thinking, significantly improved team performance and end-user satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Overnight Support Technician
Enstep Technology Solutions
10.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Updated documentation and produced reports.
- Used Connectwise to manage and process support actions and requests.
- Supported Microsoft Azure, Office 365, Windows Server and Pro, Meraki SDWAN.
Pool Manager/Lifeguard
City of Cedar Park
05.2019 - 10.2023
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Developed lifeguard deck rotational system to monitor pools.
- Trained and evaluated team members to meet departmental standards and goals.
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
Education
Associate of Applied Science - Cyber Security
Austin Community College
Austin, TXSkills
- Ticket management
- Remote support
- Customer service
- Operating systems: Windows & Linux
- Networking
- Analytical thinking
Certification
- CompTIA A+ - Computing Technology Industry Association.
Timeline
Overnight Support Technician
Enstep Technology Solutions
10.2023 - Current
Pool Manager/Lifeguard
City of Cedar Park
05.2019 - 10.2023
Associate of Applied Science - Cyber Security
Austin Community College
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