Robert Franklin
Seymour,Tennessee
Summary
Enthusiastic Sales and Customer Service professional with a strong focus on effective communication and negotiation. Committed to delivering exceptional customer service that exceeds expectations. Demonstrates innovation by utilizing extensive product and service knowledge to develop tailored solutions, fostering customer loyalty, retention, and revenue growth. Skilled in training, managing, coaching, and mentoring sales and customer service associates, with a natural ability to engage with individuals at all levels of the organization and the public.
Overview
8
8
years of professional experience
Work History
Full Time Athlete
Nike
03.2022 - Current
- Executed retail marketing strategies to enhance brand visibility and drive customer engagement.
- Optimized warehouse and truck operations to ensure seamless logistics and efficient resource utilization.
- Excelled in delivering exceptional customer service, enhancing overall satisfaction.
- Curated and arranged store merchandise to maximize sales potential and align with customer preferences.
Sales Representative
WESTGATE SMOKY MOUNTAINS
11.2019 - 03.2020
- Upsold and closed customer sales by driving product benefits around client needs and increased revenue
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
- Develop and sustain relationships with existing customer base, building rapport as a personable and trusted representative
Sales Associate
Hibbett Sports
09.2019 - 11.2019
- Arranged racks and shelves to ensure optimal store presentation.
- Implemented preventive measures to minimize theft within the store.
- Arranged products in an enticing manner to consistently boost sales.
- Enhanced advertising collateral in partnership with retail representatives, resulting in improved sales.
- Streamlined return processes while addressing customer needs for optimal outcomes.
- Assessed inventory and delivery requirements, enhancing methods to satisfy customer needs.
- Achieved goals alongside team by aligning efforts toward common objectives.
Landscaper and Laborer
Extreme Green Landscaping
04.2019 - 08.2019
- Implemented regular landscaping schedules to enhance lawn vitality.
- Performed grounds maintenance tasks including trimming, weeding, and cleaning up.
- Delivered high-quality stone installations tailored to specific project needs.
- Enhanced functionality of common paths through systematic upkeep and maintenance.
Landscape Laborer
Victory Lawn Care
03.2017 - 08.2018
- Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.
- Maintained grounds including trimming, weeding and general clean-up
- Installed stonework according to landscape design plan and client specifications
- Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds
- Removed overgrowth, hazards and debris from common pathways to improve usability
Education
High School Diploma -
Family Christian Academy
Knoxville, TN06.2020
Skills
- Customer service
- Marketing
- Sales
- Market Monitoring
- Business Consulting
- Presentation Skills
- Excellent Teamwork
- Strong Organization Skills
- Client-oriented
Timeline
Full Time Athlete
Nike
03.2022 - Current
Sales Representative
WESTGATE SMOKY MOUNTAINS
11.2019 - 03.2020
Sales Associate
Hibbett Sports
09.2019 - 11.2019
Landscaper and Laborer
Extreme Green Landscaping
04.2019 - 08.2019
Landscape Laborer
Victory Lawn Care
03.2017 - 08.2018
High School Diploma -
Family Christian Academy
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