Robert Gaffey
Venice,Florida
Summary
Dynamic leader with a proven track record at Penn Foster, driving revenue growth through strategic planning and complex problem-solving. Expert in performance monitoring and relationship building, successfully managing 200+ staff while implementing AI solutions that enhanced operational efficiency. Achieved significant cost savings and exceeded sales goals through innovative process improvements.
Overview
23
23
years of professional experience
Work History
Vice President of Admissions
Penn Foster
Scranton, PA
01.2012 - Current
- Manage 10 teams and 200 people
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Executed on-time, under-budget project management to adhere to project road map.
- Established performance standards for staff members in order to drive productivity levels up.
- Implemented process improvement procedures that resulted in cost savings across the board.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Collaborate with Marketing, Finance, Product, Regulatory, and Workforce Development
- B2C and B2B responsibilities
- Travel to Conferences and Major Accounts
- Designed Incentive plans for all teams
- Launched AI for Inbound and Outbound Telesales
- Collaborated with executive team members on major decisions regarding company-wide initiatives.
Senior Director of Telesales
RCN Corporation
Wilkes-Barre, PA
09.2002 - 12.2011
- Managed 150-person team that sold Cable/Phone/Internet in 7 different markets
- Consolidated 7 Call Centers into 1 Call Center
- Launched Salesforce.com, Chat, Win-back, New Incentive plans, and skills-based routing
- Owner of annual top performer trip 'Champion Weekend'
- Created an unsellable lead partnership with Whitefence
Education
Bachelor of Science - Accounting
Pennsylvania State University
01.1989
Skills
- Complex Problem-Solving
- OKRs and KPIs
- Performance Monitoring
- Relationship Building
- Partnerships and Affiliations
- Budget Oversight
- Strategic Planning
- Revenue generation
- Time management abilities
- Data analysis
- Regulatory Compliance
- Management of AI efficiency
Accomplishments
United States Army Reserves, 1983-1989, Mechanized Infantry Brigade
Affiliations
- Golf
- Pickleball
- Investment management
Timeline
Vice President of Admissions
Penn Foster
01.2012 - Current
Senior Director of Telesales
RCN Corporation
09.2002 - 12.2011
Bachelor of Science - Accounting
Pennsylvania State University
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