Robert Gaines
Senior Account Representative
Detroit,MI
Summary
Results-driven healthcare sales and account management professional with 4+ years of experience in client retention, benefits consulting, and community engagement. Proficient in both public and private sector. Pursuing opportunities to leverage healthcare expertise and MBA/MPH background to drive organizational success.
Overview
6
6
years of professional experience
Work History
Senior Account Representative
Blue Cross Blue Shield of Michigan
08.2022 - Current
- Responsible for retention activities for BCBSM customers including planning, strategizing, benefit consulting, and administration.
- Cultivated strong relationships with clients, resulting in increased customer loyalty and retention rates.
- Analyzed client feedback and market trends to develop targeted strategies, improving service offerings and satisfaction while maximizing organizational strategic and performance goals.
Senior Sales Agent
American Health Plans
08.2020 - 08.2022
- Pursuing sales opportunities through multiple channels including referrals, networking events, and client relationships.
- Led customer engagement initiatives to enhance client relationships, resulting in increased customer loyalty and retention.
- Mentored junior sales agents and involved in sales training of new recruiting classes.
Service Excellence / Materials Management Volunteer
Beaumont Hospitals
08.2019 - 08.2020
- Supported hospital operations through inventory management and supply chain coordination / enhancing patient experience.
Education
Master of Public Health - Health Management & Policy
University of Michigan, Ann Arbor
11-2027
MBA - Healthcare Management (partial Completion)
University of Michigan, Dearborn
Bachelor of Arts - Behavioral & Biological Sciences
University of Michigan, Dearborn
05.2001 -
Skills
Client retention
Account growth & management
Relationship management
Adaptability and flexibility
Strategic planning
Benefit consulting
Salesforce CRM
Timeline
Senior Account Representative
Blue Cross Blue Shield of Michigan
08.2022 - Current
Senior Sales Agent
American Health Plans
08.2020 - 08.2022
Service Excellence / Materials Management Volunteer
Beaumont Hospitals
08.2019 - 08.2020
Bachelor of Arts - Behavioral & Biological Sciences
University of Michigan, Dearborn
05.2001 -
Master of Public Health - Health Management & Policy
University of Michigan, Ann Arbor
MBA - Healthcare Management (partial Completion)
University of Michigan, Dearborn