Summary
Overview
Work History
Education
Skills
Timeline
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Lori Summers

Sallisaw,OK

Summary

Smart candidate keeps meticulous details on status of customers and collection efforts. Friendly and engaging with great attention to detail.

Overview

5
5
years of professional experience

Work History

Senior Account Representative

Car-Mart
07.2022 - Current
  • Enhanced client satisfaction by providing exceptional service and addressing account inquiries promptly.
  • Streamlined account management processes for increased efficiency and improved customer experiences.
  • Developed strong relationships with clients, fostering trust and loyalty to retain business over time.
  • Analyzed accounts for delinquencies and other ongoing issues.

Emergency Medical Dispatcher

Fort Smith EMS
12.2018 - 07.2022
  • Improved emergency response times by efficiently prioritizing and dispatching medical resources to incidents.
  • Maintained accurate records of dispatched calls for quality assurance and future reference.
  • Enhanced communication between first responders and the hospital by providing clear, concise information in high-pressure situations.
  • Collaborated with other emergency service providers for coordinated response efforts during major incidents.
  • Provided compassionate support to callers in distress, offering reassurance while obtaining critical information needed for proper resource allocation.

Education

BBA - Accounting

American InterContinental University
Schaumburg, IL
02.2014

Skills

  • Time management
  • Effective communication
  • Goal setting
  • Adaptability
  • Conflict resolution
  • Client retention
  • Problem-solving
  • Customer service
  • Account management
  • Relationship building
  • Goal-Oriented

Timeline

Senior Account Representative

Car-Mart
07.2022 - Current

Emergency Medical Dispatcher

Fort Smith EMS
12.2018 - 07.2022

BBA - Accounting

American InterContinental University

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Lori Summers