Jayne Solomon
Gate City,VA
Work Preference
Summary
Dynamic Senior Account Representative with a strong track record in customer relationship management, conflict resolution, and team collaboration. Ready to enhance operational efficiency and drive customer satisfaction.
Overview
30
30
years of professional experience
Work History
Senior Account Representative
Micro Powders, Inc.
Tarrytown, New York
09.1997 - 04.2020
- Personally serviced over 500 domestic accounts.
- Resolved customer disputes to both customer and company satisfaction.
- Coordinated orders and returns for client to streamline processes and improve service delivery.
- Collaborated with team leads to optimize operations and ensure customer satisfaction.
- Trained new employees in customer service to enhance team readiness and performance.
Accounts Receivable Clerk
Historic Hudson Valley
Tarrytown, New York
09.1995 - 09.1997
- Managed daily cash flow exceeding $10,000, maintaining accurate records and secure handling.
- Processed customer funds for Rockefeller Estate Tours, including deposits, final payments, and returns, ensuring accurate financial transactions.
- Coordinated tour bookings for clients, ensuring all details were accurately recorded. and studying the Rockefeller Estate Properties.
Banquet Manager
Cornell Club of New York
New York, New York
10.1992 - 04.1995
- Coordinated banquet events to ensure seamless guest experiences.
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Oversaw setup and breakdown of event spaces according to client specifications.
- Collaborated with culinary team to create customized menu options.
- Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events.
- Resolved guest inquiries and concerns with professionalism and care.
Accounts Receivable Clerk
Cornell Club of New York
New York, New York
05.1990 - 10.1992
- Processed monthly dues and charges for Alumni members, ensuring timely billing and accurate records.
- Monitored accounts to maintain good standing, facilitating smooth transactions and member engagement.
Education
High School Diploma -
Sleepy Hollow High School
Tarrytown, NY06-1981
Skills
- Customer relationship management
- Account management
- Employee training
- Team collaboration
- Problem solving
- Sales forecasting
- Time management
- Conflict resolution
- Order coordination
- Effective communication
- Customer satisfaction
Timeline
Senior Account Representative
Micro Powders, Inc.
09.1997 - 04.2020
Accounts Receivable Clerk
Historic Hudson Valley
09.1995 - 09.1997
Banquet Manager
Cornell Club of New York
10.1992 - 04.1995
Accounts Receivable Clerk
Cornell Club of New York
05.1990 - 10.1992
High School Diploma -
Sleepy Hollow High School