Hi, I’m
Theresa Myers
Collections
Tulsa,OK
Summary
Accomplished Senior Account Representative at Capital One Auto Finance, known for enhancing customer loyalty and team productivity through expert account management and personalized solutions. Demonstrates exceptional attention to detail and communication, achieving significant improvements in customer service and team efficiency. Skilled in customer relationship management and problem-solving, consistently delivering results beyond expectations. Experienced Senior Account Representative knowledgeable about collections customers and products. Expert persuader and sales leader. Always focused on improving numbers and performance.
Overview
11
years of professional experience
Work History
Capital One Auto Finance
Senior Account Representative
2014.02 - Current (10 years & 7 months)
Job overview
- Participated in continuous training programs to stay current on industry best practices and company policies.
- Received consistent positive feedback from customers for outstanding service performance.
- Managed high-volume accounts while maintaining exceptional attention to detail and accuracy.
- Developed a reputation among clients as a knowledgeable resource who is always willing to help find solutions.
- Improved customer loyalty by offering personalized solutions tailored to individual needs.
- Mentored new representatives on effective account management techniques, enhancing team productivity.
- Assisted in the development of new procedures that streamlined workflows, ultimately leading to better overall performance within the team.
- Consistently met deadlines while managing multiple tasks simultaneously without compromising quality or accuracy.
- Achieved a high level of customer trust by consistently providing accurate information about products, services, and billing details.
- Analyzed client data to assess trends and identify opportunities for growth or improvement within accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bondurant-Farrar High School , Bondurant, IA
High School Diploma
05.2004
Skills
- Call center experience
- Sales
- Collections expertise
- Team Training
- Collections product expertise
- Goal-Oriented
- Customer Engagement
- Customer Relationship Management
- Sales expertise
- Web technologies and services
- Attention to Detail
- Time Management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Cash Handling
- Team building
- Self Motivation
- Professionalism
Timeline
Senior Account Representative
Capital One Auto Finance
2014.02 - Current (10 years & 7 months)
Bondurant-Farrar High School
High School Diploma
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