Kevin Gott
Lothian,MD
Summary
Proactive Senior Account Representative with extensive experience in client engagement and team leadership. Skilled in account management, problem-solving, and sales strategy development, consistently exceeding sales quotas and enhancing customer satisfaction. Strong background in training, performance tracking, and process improvements, driving long-term business growth and operational efficiency.
Overview
19
19
years of professional experience
Work History
Senior Account Representative
PepsiCo
01.2022 - Current
- Collaborated with 8 Pepsi locations cross-functional teams (sales, delivery, and warehouse) to address client needs and deliver tailored solutions.
- Enhanced client satisfaction by providing exceptional service and addressing account inquiries promptly. Responsible for 600 stores.
- Trained 12 new employees on customer service, and organizing strategies.
- Consistently exceeded quota expectations leading the way among fellow representatives. Volume and Net Revenue always higher than National numbers.
- Resolved escalated client issues professionally while adhering to established guidelines, minimizing potential losses for the company.
- Tracked account performance metrics regularly using BI reporting, ERT Reporting, and Tableau, to identifying areas for improvement and implementing necessary action plans.
Unit Sales Manager
PepsiCo
01.2008 - 12.2021
- Established strong relationships with key clients, contributing to long-term business growth. 1,200 customers.
- Expanded client base by successfully targeting untapped markets and cultivating strategic partnerships growing key customers 25%.
- Developed 17 high-performing salespeople through continuous coaching, training, and performance evaluations.
- Increased unit sales by implementing innovative marketing strategies and effective team management.
- Achieved top-tier ranking among peers in terms of annual sales volume and cost control throughout my tenure as Unit Sales Manager. Achieved Gold Glove status!
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Operations Manager
PepsiCo
01.2006 - 12.2007
- Trained and guided 200 team members to maintain high productivity and performance metrics.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs. Won Circle of Champions Award!
Education
High School Diploma -
Southern High School
Harwood, MD05.1983
Certificate - Sales
Dale Carnegie Sales Course
Annapolis, MD02.1986
Skills
- Sales Presentations
- Data-driven decision-making
- Team Training
- Performance Tracking
- Territory Management
- Employee Mentoring
- Trend forecasting
- Customer Engagement
- Reliability
- Account Management
- Problem-Solving
- Time Management
*Circle of Champions Award
A high level award given for outstanding business and financial accomplishments.
Multiple sales awards
Won Multiple Sales awards for sales Excellence.
- Gold Glove
- Dr Pepper ACC trips
- Home Run Derby Miami
- Fly with the Commanders
- Smiles Awards
- Many others
Timeline
Senior Account Representative
PepsiCo
01.2022 - Current
Unit Sales Manager
PepsiCo
01.2008 - 12.2021
Operations Manager
PepsiCo
01.2006 - 12.2007
High School Diploma -
Southern High School
Certificate - Sales
Dale Carnegie Sales Course
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