Elizabeth Kerr
Albia,IA
Summary
Talented Senior Account Representative proficient in managing account needs, correcting issues and obtaining documentation. Adept at entering orders, updating system, and following up with customers.
Overview
13
13
years of professional experience
Work History
Senior Account Representative
Legrand North America
01.2017 - Current
- Create relationships with customers and provide competitive quotes to them on projects, day-to-day opportunities, and future business
- Meet a daily call quota, exceed my monthly account growth, and ensure all orders are checked; scheduled; and completed promptly
- Navigate the current supply chain challenges and pricing increases
- Work closely with production to ensure projects are on track and built correctly
- Track progress and forecast the year using Power BI
- Drive new sales and create long-lasting business relationships with high-profile accounts
- Resolved escalated client issues professionally while adhering to established guidelines, minimizing potential losses for the company.
- Tracked account performance metrics regularly, identifying areas for improvement and implementing necessary action plans.
- Met or exceeded sales quotas on consistent basis.
- Collaborated with cross-functional teams to address client needs and deliver tailored solutions.
Receptionist
Iowa Trust and Savings Bank
01.2015 - 01.2017
- Responsible for effective front desk management, exceptional customer service to all visitors, maintaining the telephone exchange and switchboard, mail distribution, and other assigned duties
- Fill in for New Accounts as needed
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Fiber Optic Manufacturing
Quiktron
01.2012 - 01.2014
- Assemble, test, package, and ship fiber optic products
- Be flexible to fill in at whatever station as needed
- Organize and prioritize orders to ensure needs and expectations are being met
- Maintained positive working relationships with clients, ensuring open communication channels and addressing concerns promptly.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Adhered to all local, state, and federal regulations governing the safe handling and disposal of hazardous materials used in fiber optic splicing processes.
Education
Business Specialist – Office Management - Office Management
Indian Hills Community College
Ottumwa, IA02.2017
General -
Moravia High School
Moravia, IA05.2010
Skills
- SAP
- Salesforce
- Excel
- Smart Sheets
- Multitasking projects
- Power BI
- Teamwork
- Call center experience
- Sales Presentations
- Data-driven decision-making
- Team Training
- Pipeline Management
- Data Analytics
- Lead Development
- Performance Tracking
- Territory Management
References
- Kylie Yates, U.S. Army Corps of Engineers Kansas City District, Natural Resource Management Specialist, 417-298-2234
- Tracy Alexander, Iowa Trust and Savings Bank, V.P. of Financial Services and Trust Officer, 660-342-6516
- Kelsey Smith, United States Postal Service, Postmaster, 641-895-8766
- Linda Riggall, Iowa Trust and Saving Bank, Customer Relations Manager, 641-895-0348
Timeline
Senior Account Representative
Legrand North America
01.2017 - Current
Receptionist
Iowa Trust and Savings Bank
01.2015 - 01.2017
Fiber Optic Manufacturing
Quiktron
01.2012 - 01.2014
Business Specialist – Office Management - Office Management
Indian Hills Community College
General -
Moravia High School
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