Ashley Dean
Hope
Summary
Results-driven account representative with expertise in customer satisfaction and retention. Proven ability to cultivate relationships and streamline sales processes, enhancing overall client experience and driving business growth.
Always willing to learn and advance in my career.
Overview
7
7
years of professional experience
Work History
Senior Account Representative
America's Car-Mart
Texarkana, TX
09.2021 - Current
- Cultivated strong relationships with clients to enhance customer satisfaction and retention.
- Managed account portfolios, ensuring accurate billing and timely payments.
- Collaborated with team members to streamline sales processes verifications
- Analyzed customer needs to recommend appropriate vehicle financing options.
- Assisted in collecting overdue payments through personal outreach. Conducted visits to clients to facilitate payment discussions.
- Support team efforts in maintaining positive client relationships during collection processes.
Business Development Manager
Crain Buick GMC
Springdale, AR
06.2020 - 07.2021
- Collaborated with cross-functional teams to streamline operations and improve customer satisfaction.
- Increased client base by identifying new business opportunities and cultivating strong relationships.
- Executed internet sales strategies to drive online revenue growth.
- Coordinated sales appointment logistics to optimize the sales process and improve customer outreach.
CNA
Pinnacle Home Healthcare Inc.
Lowell, AR
01.2020 - 06.2020
- Assisted in creating personalized care plans, adapting to individual client needs and preferences.
- Advocated for client needs, ensuring dignity and respect in all aspects of care delivery.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted patients with daily living activities, promoting independence and dignity.
BDC Agent
Fowler Ford
Tulsa, OK
06.2019 - 12.2019
- Managed customer inquiries and appointments using CRM software to enhance lead generation.
- Managed e-commerce platform operations to optimize product visibility and sales performance.
- Managed appointment setting processes to ensure timely client interactions.
- Developed and maintained strong communication practices while producing insightful reports for informed decision-making.
Education
High School Diploma -
Cushing Highschool
Cushing, OK05-2017
Skills
- Call center experience
- Sales presentations
- Data-driven decision making
- Team Training
- Lead prospecting
- Closing skills
- Collections expertise
- Call center background
- Goal oriented
- Customer relationship management
- Data tracking
- Department collaboration
- Business development
- Teamwork
- Communication and negotiations
Timeline
Senior Account Representative
America's Car-Mart
09.2021 - Current
Business Development Manager
Crain Buick GMC
06.2020 - 07.2021
CNA
Pinnacle Home Healthcare Inc.
01.2020 - 06.2020
BDC Agent
Fowler Ford
06.2019 - 12.2019
High School Diploma -
Cushing Highschool