Brianna Johnson
Hahira,GA
Summary
Dynamic Senior Account Representative at America’s Car-Mart with a proven track record in developing targeted sales strategies and enhancing client relationships. Skilled in data-driven decision making and team training, I successfully managed key accounts, driving revenue growth and ensuring high customer satisfaction through effective communication and problem-solving.
Overview
12
12
years of professional experience
Work History
Senior Account Representative
America’s Car-Mart
04.2025 - Current
- Developed and implemented targeted sales strategies to enhance client acquisition and retention.
- Conducted thorough market analysis to identify emerging trends and opportunities for revenue growth.
- Collaborated with cross-functional teams to align sales goals with organizational objectives.
- Managed key client accounts, ensuring satisfaction and addressing concerns promptly.
- Negotiated contracts and terms with clients to achieve mutually beneficial agreements.
- Enhanced customer relationship management processes to streamline communication and follow-ups.
Production Supervisor
Martin’s Famous Pastry Shopp INC.
06.2021 - 12.2024
- Implemented process improvements to enhance production efficiency and reduce waste.
- Monitored performance metrics to ensure alignment with production goals and quality standards.
- Led a team of production associates, fostering collaboration and maintaining high morale.
- Conducted safety audits to ensure compliance with workplace regulations and industry standards.
- Developed training programs for new hires, focusing on operational procedures and safety practices.
- Managed inventory levels, ensuring materials were available to meet production demands.
- Streamlined production schedules to improve output and meet customer delivery timelines.
- Resolved issues quickly to maintain productivity goals.
Assistant Director
Oakwood School
04.2017 - 08.2022
- Developed and implemented training programs to enhance faculty skills and improve student engagement.
- Facilitated regular meetings with department heads to align educational strategies with school goals.
- Evaluated student performance data to inform curriculum adjustments and instructional improvements.
- Collaborated with community organizations to create partnerships that enriched student learning experiences.
- Established clear communication channels to ensure transparency among staff, parents, and students.
- Managed daily operations of educational programs to maintain high standards of academic excellence.
- Implemented technology integration in classrooms to enhance teaching methodologies and learning outcomes.
Outbound Team Leader
Home Depot Distribution Center
10.2020 - 06.2021
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
- Managed a team of 10-15 associates, ensuring consistent adherence to company policies and procedures.
- Established rapport with key clients, maintaining strong relationships through excellent communication skills and problem-solving abilities.
- Streamlined outbound processes for improved efficiency and reduced errors in customer orders.
- Improved shipment accuracy using quality control checks before dispatching items to customers.
- Optimized workflow by analyzing data trends and implementing strategic changes in operations when necessary.
Food & Beverage Manger
Wild Adventures Theme Park
02.2014 - 01.2017
- Optimized menu offerings to align with seasonal trends and customer preferences.
- Coordinated with suppliers to ensure timely delivery of quality ingredients.
- Implemented effective inventory management practices, reducing food waste significantly.
- Trained staff on food safety regulations to maintain compliance and enhance service quality.
- Maintain safety standards for all employees and guests
- Hourly temperature on all food to keep a safe food supply
Education
High School Diploma -
Valdosta High School
Valdosta, GA05.2016
Skills
- Call center experience
- Sales presentations
- Data-driven decision making
- Team Training
- Lead development
- Performance tracking
- Data analytics
- Lead prospecting
- Employee mentoring
- Closing skills
Timeline
Senior Account Representative
America’s Car-Mart
04.2025 - Current
Production Supervisor
Martin’s Famous Pastry Shopp INC.
06.2021 - 12.2024
Outbound Team Leader
Home Depot Distribution Center
10.2020 - 06.2021
Assistant Director
Oakwood School
04.2017 - 08.2022
Food & Beverage Manger
Wild Adventures Theme Park
02.2014 - 01.2017
High School Diploma -
Valdosta High School