Robert Gallegos
New York,NY
Success is not final; Failureis not fatal: It is the courage to continue that counts.
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Interpreter
Language Line Solution
New York, NY
05.2022 - Current
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Assisted in development of terminology glossaries and other resources to help grow vocabulary in source and target languages.
- Provided language translation and customer service skills to clients in Spanish business sectors.
Administration Supervisor
DocGo
New York, NY
09.2022 - 03.2023
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Maintained personnel records and updated internal databases to support document management.
- Interceded between employees during arguments and diffused tense situations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Stock Associate
New York Presbyterian
New York, NY
01.2021 - 11.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Greeted customers and directed to requested products.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained effective team member communication.
- Managed inventory storage in clean and organized fashion.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Server
IHOP
New York, NY
01.2019 - 10.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Customer Service Representative
Conduit Global
Greensboro, NC
01.2018 - 11.2019
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Behavioral Sciences
04.2022 - Current
- Member of Cultural Club
GED -
01.2018 - 03.2019
Skills
Flexible and Adaptable
Self-Motivated
Excellent Communication
Multitasking Abilities
Good Telephone Etiquette
Data Entry
Cultural Awareness
Problem-Solving
Google Workspace
MS Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administration Supervisor - DocGo
09.2022 - 03.2023
Interpreter - Language Line Solution
05.2022 - Current
Grand Canyon University - Bachelor of Science, Behavioral Sciences
04.2022 - Current
Stock Associate - New York Presbyterian
01.2021 - 11.2023
Server - IHOP
01.2019 - 10.2020
Customer Service Representative - Conduit Global
01.2018 - 11.2019
Youth Built Brownsville - GED,
01.2018 - 03.2019