Experienced service manager with over a decade in the automotive industry, specializing in staff mentoring, workflow optimization, and communication. Proven track record in enhancing customer retention and operational efficiency. Skilled in maintaining high-quality service repairs and minimizing comebacks. Strong team player with expertise in coaching and task delegation.
Open To Work
Hi, I’m
Robert Gaudio
NJ - Hillsdale,NJ
Summary
Overview
27
years of professional experience
Work History
Sansone AutoAvenel, New Jersey
Service Manager
04.2018 - Current
Job overview
- Direct the daily operations of a high-volume Hyundai dealership service department, including technicians, service advisors, support staff, scheduling, and workflow.
- Manage shop loading, technician assignments, appointment capacity, and repair timelines to maximize efficiency and ensure vehicles are completed as promised.
- Recruit, train, coach, and evaluate service personnel while promoting teamwork, accountability, professionalism, and continuous development.
- Established departmental goals for sales, gross profit, productivity, customer retention, and expense control, monitoring performance against monthly and annual forecasts.
- Review repair orders, labor sales, effective labor rate, hours per repair order, technician productivity, warranty activity, and other key performance indicators.
- Maintained high customer satisfaction by addressing escalated concerns, communicating repair status, reviewing charges, and resolving service-related issues.
- Ensure accurate repair documentation, estimates, billing, warranty submissions, and authorization of repairs in accordance with dealership and manufacturer requirements.
- Oversee Hyundai warranty procedures, recalls, service campaigns, technical bulletins, special tools, and required manufacturer training.
- Collaborate with the parts department to maintain parts availability, reduce repair delays, control inventory-related costs, and improve first-time repair completion.
- Partner with sales and management teams to coordinate pre-delivery inspections, used-vehicle reconditioning, internal repairs, and dealership-wide customer-service objectives.
- Maintain compliance with OSHA, environmental, hazardous materials, workplace safety, and dealership policies.
- Manage vendor relationships and oversee the maintenance, cleanliness, security, and safe operation of service facilities, tools, and equipment.
- Prepared and presented performance reports, forecasts, action plans, and operational updates to senior dealership management to inform strategic decisions.
Route 4 Auto GroupParamus , NJ
Service Manager
09.2014 - 03.2018
Job overview
- Managed operations of service department to ensure efficient workflows and high customer satisfaction.
- Oversaw scheduling of service appointments, optimizing technician availability for peak efficiency.
- Resolved customer complaints through active listening and effective solutions, enhancing satisfaction ratings.
- Trained and mentored staff on best practices, improving overall performance and service standards.
- Implemented training programs for new employees to ensure consistent delivery of services.
- Cultivated relationships with customers, vendors, and suppliers to strengthen service delivery.
- Evaluated service processes regularly to pinpoint areas for improvement.
- Maintained compliance with company policies and industry regulations throughout operations.
SearsParamus, New Jersey
Auto Center Manager
07.2009 - 09.2014
Job overview
- Developed service appointment schedules, optimizing technician productivity and enhancing workflow.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and loyalty.
- Conducted regular equipment inspections, maintaining functionality and adherence to safety standards.
- Collaborated with corporate teams to align operational goals with strategic initiatives.
- Facilitated weekly staff meetings to discuss project updates and address job-related concerns.
- Analyzed financial data to formulate strategies aimed at increasing profits.
- Established vendor relationships, securing competitive pricing on essential materials to reduce overhead costs.
- Created monthly performance reports to analyze sales figures, labor costs, and profit margins for strategic decision-making.
Circut CityWest Nyack, New York
Roadshop Manager
06.1999 - 03.2009
Job overview
- Supervised daily store operations to maintain high customer service standards.
- Managed inventory levels and ordered stock to maximize product availability.
- Provided leadership support during peak hours, motivating staff to meet targets.
- Monitored sales activities, ensuring quality goods and satisfactory service for customers.
- Delegated assignments based on team strengths to optimize coverage and service.
- Created promotional campaigns that increased brand awareness and attracted customers.
- Analyzed sales data to identify trends, adjusting strategies to improve performance.
- Conducted walk-throughs to identify and address issues impacting store appearance.
Education
Westchester Community College
Associate of Applied Science from Accounting And Business Administration
06-1999
University Overview
Skills
- Warranty procedures
- Shop management
- Order management
- Data analysis
- Customer satisfaction
- Customer loyalty initiatives
- Performance evaluation
- Staff mentoring and coaching
- Team building
- Problem solving
- Talent acquisition
- Communication skills
Education and Training
Education and Training
otherWork Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Service Manager
Sansone Auto
04.2018 - Current
Service Manager
Route 4 Auto Group
09.2014 - 03.2018
Auto Center Manager
Sears
07.2009 - 09.2014
Roadshop Manager
Circut City
06.1999 - 03.2009
Westchester Community College
Associate of Applied Science from Accounting And Business Administration