Gai Bachar
Wylie
Summary
Experienced Sales Lead with a strong background in building client relationships, leading teams, and driving performance through data-driven decision making. Over the years, I’ve developed a passion for technology and problem-solving, which has led me to transition into IT and data center operations. I bring proven leadership skills, adaptability, and a customer-focused mindset, along with growing technical expertise, to bridge the gap between business needs and technical solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Lead/Customer Service Team Leader
Texas Movers Group
08.2019 - Current
- Hybrid role
- Oversaw a sales team of four, handled organic leads from internet traffic, managed customer payment transfers, wires, and invoices over the phone and email, and addressed customer inquiries and questions.
- And overall, general customer service.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Determined price schedules and discount rates.
- Directed and coordinated products, services, and sales activities.
- Resolved customer complaints regarding sales and service.
Dispatcher/Customer Service
Texas Movers Group
10.2017 - 07.2019
- Coordinated drivers pickup and drop-off, Service arrival times.
- Handled customers questions and inquiries.
Warehouse Associate
Texas Movers Group
12.2016 - 09.2017
Assistant Warehouse Manager
Sunshine Distributors
01.2013 - 01.2016
- Started as Warehouse Associate, and moved up to Warehouse assistant handling daily incoming shipment and outgoing orders.
Retail Sales Associate
Best Buy
01.2010 - 01.2012
Education
High School Diploma -
American Academy of Pinecrest
05-2012
Skills
- Assemble Custom Computers
- Configure Computers from Scratch
- Retail sales
- Sales management
- Advanced Computer Literacy
- Customer support
- Microsoft Excel
- Schedule management
- Computer-Based Applications
- Hand And Power Tools
- Team Player
- Equipment Adjustment
- Visual Inspection
- Warranty Procedures
- Deadline-driven
- Detail Oriented
- Cable assembly
Certification
- Schneider Electric University Data Center Certified Associate (Serial Number# b2231fc8029fb0cfdfcf68dc6bde849d)
CompTIA A+ Certifaction (Anticipated October 2025)
References
References available upon request.
Timeline
Sales Lead/Customer Service Team Leader
Texas Movers Group
08.2019 - Current
Dispatcher/Customer Service
Texas Movers Group
10.2017 - 07.2019
Warehouse Associate
Texas Movers Group
12.2016 - 09.2017
Assistant Warehouse Manager
Sunshine Distributors
01.2013 - 01.2016
Retail Sales Associate
Best Buy
01.2010 - 01.2012
High School Diploma -
American Academy of Pinecrest
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