Cheryl Dodson
Midlothian,VA
Summary
Dynamic professional with over 10 years of customer-focused experience, specializing in upselling and effectively managing inquiries. Proven expertise in maintaining order, ensuring safety, and delivering exceptional service through impactful roles at Micheal and Son and TlkGroup/Comcast. Eager to contribute strong communication and problem-solving skills in a Customer Service Representative position, driving customer satisfaction and loyalty. Committed to fostering positive relationships and enhancing the overall customer experience.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Micheal and Son
Richmond VA
01.2016 - 05.2024
- Managed high-volume call queues, ensuring timely responses to customers.
- Documented customer interactions accurately, maintaining comprehensive records for follow-up actions.
- Resolved customer inquiries efficiently, enhancing overall satisfaction levels.
Workers Compensation Claims Representative
CorVel Corporation
Richmond, VA
12.2018 - 10.2020
- Managed a caseload of workers' compensation claims, ensuring timely and accurate assistance to injured workers.
- Facilitated effective communication between parties by completing detailed injury reports and coordinating care through Skype.
- Utilized Microsoft Excel to track and maintain claimant data, improving case management efficiency.
Store Manager
Life Storage
Richmond, VA
03.2016 - 03.2018
- Managed financial responsibilities including cash drawer counts and secure bank deposits.
- Conducted daily security audits and maintained up-to-date records for collections and vacancies.
- Provided administrative support by handling email correspondence and assisting with lock maintenance and auction setup.
Customer Service Representative
TlkGroup/Comcast
Richmond, VA
04.2015 - 05.2017
- Responded to customer inquiries with professionalism, ensuring a high level of satisfaction and providing knowledgeable answers to questions and concerns.
- Facilitated the setup of services and sales of new products, conducting credit checks as part of the customer qualification process.
- Coordinated service connection dates effectively between technicians and customers, contributing to the smooth operation of service delivery.
Sales Associate
JCPenney
Richmond, VA
04.2013 - 03.2014
- Provided customer service by greeting visitors, addressing inquiries, and resolving concerns, ensuring a welcoming store environment.
- Managed cash transactions and maintained accurate payment records, contributing to the efficiency of register operations.
Education
Diploma - High School Diploma
Cummings High School
Burlington NC05-1989
Skills
- Proficient in Various Computer and Call Center Systems
- Build and Assemble Computers
- Excellent Sales and Promotion Skills
- Professional and Dedicated Providing Service With a Smile
- Able to Type 55 Words Per Minute
- Skilled in Microsoft Word and Excel (10 Years)
- Strong Interpersonal Skills
- Flexible and Trustworthy
- Store Management Experience
- Upselling
- Restaurant Experience
- Serving Experience
- Pos
- Host/Hostess
- Cash Handling
- Law Enforcement
- Computer Skills
- Merchandising
- Time Management
- Cleaning Experience
- Security
- Assistant Manager Experience
- Cashiering
- Data Entry
- Typing
- Surveillance
- Workers' Compensation
- CCTV
- Data Analysis Skills (4 Years)
- Windows (6 Years)
- Analytics
- Customer Service
- Public Relations
- Supervising Experience
- Negotiation
- Hospitality
- Guest Services
- Cash Register
- Leadership
- Crisis Intervention (1 Year)
- Wine Knowledge
- Teaching
Timeline
Workers Compensation Claims Representative
CorVel Corporation
12.2018 - 10.2020
Store Manager
Life Storage
03.2016 - 03.2018
Customer Service Representative
Micheal and Son
01.2016 - 05.2024
Customer Service Representative
TlkGroup/Comcast
04.2015 - 05.2017
Sales Associate
JCPenney
04.2013 - 03.2014
Diploma - High School Diploma
Cummings High School