Summary
Work History
Education
Skills
Timeline
pwb

Joshua Mirambeau

Orlando,Fl

Summary

Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.

Work History

Customer Service Representative Team Lead

Intouchcx
Altamonte Springs
01 2023 - 12 2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Optimized scheduling processes to ensure adequate staffing levels during peak hours of operation.
  • Served as a liaison between management and staff, effectively communicating updates on company policies and procedures.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Computer Skills
  • Customer Service
  • etc.

WFH CSR

HomeServe USA
Orlando Fl
01 2025 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promptly responded to inquiries and requests from prospective customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Team Lead

Walmart
COLORADO AND MASSACHUSETTS
03 2017 - 03 2022
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Coached team members in techniques necessary to complete job tasks.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Customer Service
  • etc

Education

Winthrop High-school
06.2007

Skills

  • Computers
  • Customer Service 7 years
  • Leadership skills
  • Great Communication skills
  • Punctual
  • 100% attendance
  • Empathetic
  • Team player
  • Enthusiastic
  • etx

Timeline

Customer Service Representative Team Lead

Intouchcx
01 2023 - 12 2024

WFH CSR

HomeServe USA
01 2025 - Current

Team Lead

Walmart
03 2017 - 03 2022

Winthrop High-school

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Joshua Mirambeau