Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Newcombe

Science Hill,KY

Summary

Well-organized and hard-working full-time college student looking for employment to better showcase great customer service skills and customer satisfaction. Currently looking for part-time employment due to my class schedule. Would consider full-time depending on schedule demands. Authorized to work in the US for any employer.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

CenterWell Pharmacy
Louisville, KY
10.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Ordered prescription refills for Humana members along with placing OTC orders for members.
  • Reset passwords and did web navigation for Humana members.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

STAY-AT-HOME-MOM

HOME
10.2012 - Current
  • I run and manage an entire household
  • From cleaning, time management, conflict resolution, bill paying, and many other things
  • This position has given me the skills needed to manage small groups of people.

SALES REPRESENTATIVE

THE OFFICE GURUS
06.2017 - 02.2018
  • June-Sept- Just Energy Sales Rep: Made outbound calls to deregulated states and sold energy plans.
  • Sept-Nov-Hello Fresh: Made outbound calls to past customers offering discounts and "reselling" the company for them to re-subscribe.
  • Nov-Feb-Morgan and Morgan: Call Screening Specialist: Took inbound calls and transferred them to the appropriate department.

COLLECTIONS AGENT

MIDATLANTIC FINANCE COMPANY
09.2016 - 03.2017
  • Received inbound calls from customers to make their car payments.
  • Made outbound calls regarding passed due auto loans.

NURSERY ATTENDANT

DESTINY CHURCH OF RUSKIN
11.2013 - 03.2015
  • Managed the church nursery for children 0-4 years of age.

SALES FLOOR

TARGET
11.2011 - 01.2012
  • Seasonal position
  • Stocked shelves and helped with the cash register.

CASHIER

DAIRY QUEEN
04.2011 - 07.2011
  • Trained on both frontline and drive-thru cash register as well as making ice cream treats.

CASHIER

TACO BELL
11.2009 - 09.2010
  • Main drive-thru cashier
  • Cross-trained in all job categories except management, including food preparation
  • Assisted in training new employees on the cash register.

Education

BACHELOR'S IN CHILD PYCHOLOGY PROGRAM -

EASTERN KENTUCKY UNIVERSITY
04.2024

ASSOCIATE IN ARTS -

SOMERSET COMMUNITY COLLEGE
12.2022

GED -

SOMERSET COMMUNITY COLLEGE
04.2011

Skills

  • Excel
  • PowerPoint
  • Word
  • Adobe
  • Computers
  • Conflict resolution
  • Collections
  • Customer Service
  • Cashier
  • VMware
  • Phones
  • Time-Management
  • Complaint resolution
  • Inbound and Outbound Calling
  • Building rapport
  • Active Listening
  • CRM Software

Timeline

Customer Service Representative

CenterWell Pharmacy
10.2023 - Current

SALES REPRESENTATIVE

THE OFFICE GURUS
06.2017 - 02.2018

COLLECTIONS AGENT

MIDATLANTIC FINANCE COMPANY
09.2016 - 03.2017

NURSERY ATTENDANT

DESTINY CHURCH OF RUSKIN
11.2013 - 03.2015

STAY-AT-HOME-MOM

HOME
10.2012 - Current

SALES FLOOR

TARGET
11.2011 - 01.2012

CASHIER

DAIRY QUEEN
04.2011 - 07.2011

CASHIER

TACO BELL
11.2009 - 09.2010

BACHELOR'S IN CHILD PYCHOLOGY PROGRAM -

EASTERN KENTUCKY UNIVERSITY

ASSOCIATE IN ARTS -

SOMERSET COMMUNITY COLLEGE

GED -

SOMERSET COMMUNITY COLLEGE

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Kimberly Newcombe