Charity Barnett
Atlanta,MI
Summary
Customer Service Representative with 8 years experience, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
FEMA
04.2018 - 12.2024
- Delivered exemplary customer service by efficiently addressing inquiries and resolving complex issues.
- Utilized critical thinking to assess customer needs and provided timely updates on application statuses.
- Managed a substantial volume of 70 inbound and outbound communications, ensuring prompt assistance for emergency situations.
- Analyzed and directed applicants to appropriate local resources, maintaining accurate records and disseminating current information on disaster assistance programs.
- Trained new employees on customer service protocols and best practices to ensure consistent service delivery.
Customer Service Representative
Alorica
01.2015 - 04.2018
- Managed multiple tasks effectively by concurrently utilizing various software applications and engaging with customers, enhancing multitasking proficiency in a high-energy setting.
- Demonstrated active listening to accurately identify customer needs, facilitating effective problem resolution and fostering long-term customer loyalty.
- Employed persuasive communication tactics to establish rapport and empathize with clients, successfully conveying complex information in a clear, accessible manner.
- Executed sales strategies to recommend appropriate products and services to customers, optimizing the match between client requirements and company offerings.
- Provided exceptional customer support through effective communication and problem-solving techniques.
Education
Associate of Science - Computer Science
California Institute of Technology
California City, CA09.2023
HIGH SCHOOL DIPLOMA - High School
GEORGIA CYBER ACADEMY
Atlanta, GA07.2017
Skills
- Problem-Solving
- Ticketing Systems
- Strong Organizational Skills
- Supporting Team With Productivity Targets
- Adaptable to Various Software/Database Applications
- Active Listening
- Excel
- Natural Curiosity
- Sales Skills
- PowerPoint
- Adobe Acrobat PDF
- Multi-Tasking
- Attention to Detail
- Persuasive Communication
- Word
- Advanced Analytical Skills
- Customer Service
- Internet Explorer
- Strong Excel/Access Skills
- Sales
Timeline
Customer Service Representative
FEMA
04.2018 - 12.2024
Customer Service Representative
Alorica
01.2015 - 04.2018
Associate of Science - Computer Science
California Institute of Technology
HIGH SCHOOL DIPLOMA - High School
GEORGIA CYBER ACADEMY