Peter Nguyen
Beltsville,MD
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
JOOLA
Rockville, MD
02.2024 - Current
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed automated reporting procedures and processes to improve accuracy and efficiency.
- Gathered, analyzed, and interpreted data from multiple sources to create reports.
- Conducted periodic reviews of existing reports to ensure accuracy and identify areas for improvement.
- Created visualizations such as charts, graphs, dashboards. to present data in an easily understandable format.
- Prepared graphs, spreadsheets and reports for presentations.
Teaching Assistant
University of Maryland, Baltimore
Catonsville, MD
01.2022 - 06.2024
- Demonstrated how to use different software tools related to coding.
- Explained complex concepts in an easy-to-understand manner.
- Instructed students in the fundamentals of coding languages, such as HTML, CSS, JavaScript, and Python.
- Developed instructional materials and lesson plans for coding classes.
Education
Bachelor of Science - Business Technology Administrator
University of Maryland, Baltimore County
Baltimore, MD12-2023
Skills
- Data formatting
- Reporting tools
- Performance data synthesis
- Data filtering
- Data collection
- Problem-solving
- Business solutions development
- Pivot tables
- Multitasking and organization
- Analytical thinking
- Strategic thinking
- KPI tracking
- Microsoft Project
- Excel spreadsheets
- Excel
- Microsoft outlook, word, and Excel
Certification
- Microsoft Certified
- Basics to Tableau
Affiliations
- Data organization
Timeline
Customer Service Representative
JOOLA
02.2024 - Current
Teaching Assistant
University of Maryland, Baltimore
01.2022 - 06.2024
Bachelor of Science - Business Technology Administrator
University of Maryland, Baltimore County
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