Microsoft Excel, Word, PowerPoint
Years of Retail Experience
Colton Purdy
Colorado Springs,CO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
Work History
Customer Service Representative
Whole Food Market
Colorado Springs, CO
10.2022 - Current
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Handled customer inquiries and suggestions courteously and professionally.
Member Service Associate
Sam's Club
Colorado Springs, CO
07.2022 - 10.2023
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
Education
Associate of Arts - Film Production
Northern Virginia Community College
Annandale, VA 08.2017 - 12.2020
Data Analytics Certificantion - Data Analytics
University of Maryland Global Campus
09.2022 - 03.2023
Skills
Report preparation
Software
Tableau
SQL
Python
Adobe Premier, Photoshop, Lightroom
Interests
Filmmaking
Photography/ Videography
Volunteering
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Whole Food Market
10.2022 - Current
Data Analytics Certificantion - Data Analytics
University of Maryland Global Campus
09.2022 - 03.2023
Member Service Associate
Sam's Club
07.2022 - 10.2023
Associate of Arts - Film Production
Northern Virginia Community College
08.2017 - 12.2020
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