Hashmat Khan
Summary
Organized and dependable candidate with over eight years of experience in the Pharmaceutical Industry. Excellent reputation for resolving problems and improving customer satisfaction. Experienced in analyzing data regarding prescription drug coverage . Knowledge of Medicaid, Medicare, Commercial and PBM Insurance Plans. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Conduent
Somerset, NJ
12.2022 - Current
- Accurately process prescription enrollments for approval, denial or rejection for AbbVie Patient Assistance Program
- Accurately entering prescriptions into CSR
- Navigate CSR accurately and quickly
- Verify and process electronic prescription
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Troubleshoot internal processes, caller and customer issues
- Act as liaison between program and distribution center
Amazon Associate
Amazon Services LLC
Somerset, NJ
08.2021 - 05.2022
- Worked varied hours to meet seasonal and business needs.
- Recommended equipment upgrades to supervisor.
- Operate carts and pallet jacks to move merchandise efficiently and safely.
- Adhere to safety guidelines for operating heavy machinery.
Engagement Specialist
Syneos Health, Novo Nordisk
10.2019 - 04.2021
- Responsible for assisting patient and HCP customers with inquiries related to company information, product information inquiries, product and device use, literature requests, savings offers, and assistance with other client’s products and services
- Responsible for the identification, reporting and documenting of product adverse events, product technical complaints, and other safety information
- Deliver an optimal customer experience and build customer loyalty through telephone interactions, email, and postal mail
- Obtain and document all information from customers regarding adverse events, product technical complaints, and other safety information, and advise of replacement /return procedures
- Provide technical assistance to customers related to client’s product or promotional website issues
- Conduct outbound telemarketing projects or conduct surveys with customers.
Certified Pharmacy Technician- Inventory Specialist
CVS Health
10.2017 - 10.2019
- Worked with Pharmacy supervisors and team members to understand supply needs and bring levels within desired tolerances
- Assisted customers over the phone to answer any questions or concerns in a timely and friendly manner
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products
- Researched customer health insurance plans to provide prescription authorization and efficient patient care
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Reviewed customer data to assess current issues and determine potential solutions
- Completed up to 40-50 outgoing calls per day according to assigned call list.
Formulary Data Analyst
Business One Technologies
Bernardsville, NJ
09.2016 - 02.2018
- Seek and provide information to help companies determine their position in the marketplace
- Identify relationships and trends in data, as well as any factors that could affect the results of research
- Compile, sort and verify the accuracy of data before it is entered
- Monitored social media and online sources for industry trends
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion
- Developed campaigns and specific marketing strategies for clients
Certified Pharmacy Technician
Pharmedium
Dayton, NJ
02.2016 - 04.2016
- Prepare sterile intravenous admixture compounds under the direction of a registered pharmacist
- Meet current standard operation procedures to ensure patient safety as the #1 priority
Lead Certified Pharmacy Technician
CVS Health
Hillsborough, NJ
08.2010 - 12.2015
- Effectively resolved insurance rejections and other billing issues
- Efficiently operated cash register and handled cash, checks, and charge transactions
- Managed drug and supply inventories
- Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels
- Hand counted control medications and measured liquids
- Completed accurate cycle counts and inventory management.
Education
Bachelor of Science - Marketing
Colorado State University
04.2014 - 06.2016
Associate of Science - Chemistry
Raritan Valley Community College
09.2008 - 04.2012
Professional Certificate - Google Data Analytics Professional Certificate
Coursera
12.2022 - Current
Skills
Fast and accurate data entryInventory managementPatient safetyStaff leadershipExcellent time managementData collection and analysisMedication management
Report preparation
Sales expertise
Data formatting
Data quality assurance processes
Timeline
Professional Certificate - Google Data Analytics Professional Certificate
Coursera
12.2022 - Current
Customer Service Representative
Conduent
12.2022 - Current
Amazon Associate
Amazon Services LLC
08.2021 - 05.2022
Engagement Specialist
Syneos Health, Novo Nordisk
10.2019 - 04.2021
Certified Pharmacy Technician- Inventory Specialist
CVS Health
10.2017 - 10.2019
Formulary Data Analyst
Business One Technologies
09.2016 - 02.2018
Certified Pharmacy Technician
Pharmedium
02.2016 - 04.2016
Bachelor of Science - Marketing
Colorado State University
04.2014 - 06.2016
Lead Certified Pharmacy Technician
CVS Health
08.2010 - 12.2015
Associate of Science - Chemistry
Raritan Valley Community College
09.2008 - 04.2012