Summary
Overview
Work History
Education
Skills
Timeline
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Dayana Rodriguez

Navasota,Texas

Summary

5+ years customer service representative seeking to use skills Highly motivated and detailed-oriented candidate passionate about using data to improve business performance.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Everise
01.2022 - Current
  • Delivered fast and friendly service to handle questions and service complaints
  • Documented, researched, and resolved customer service issues
  • Handled customer inquiries, payments, and service requests
  • Built trusting relationships with customers to better understand their needs
  • Answered inbound calls to handle various concerns
  • As well as addressed and resolved customer concerns and complaints.

Assistant Manager

Whataburger
01.2020 - 01.2022
  • Delegated tasks to staff members for optimum productivity
  • Maintained operational performance by executing opening and closing procedures
  • Supported recruiting, training, and professional development efforts
  • Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and completing daily sales reports.

Education

Bachelor of Science (B.S.) - Data Analytics

Colorado Technical University
Colorado Springs, Colorado
05.2025

Associate in Science (A.S.) - Business

Blinn College
Bryan, Texas
01.2022

Skills

  • SQL
  • MS Excel
  • Tableau
  • Data formatting
  • Critical Thinking
  • Problem-Solving
  • Adaptability
  • Excel Functions
  • Attention to Detail

Timeline

Customer Service Representative

Everise
01.2022 - Current

Assistant Manager

Whataburger
01.2020 - 01.2022

Bachelor of Science (B.S.) - Data Analytics

Colorado Technical University

Associate in Science (A.S.) - Business

Blinn College

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Dayana Rodriguez