Ruth Agyemang Berko
Lawrenceville,GA
Summary
Enthusiastic, self-motivated, organized, and results-oriented business professional with over 8years of customer service experience. Recognized as a quick learner with a unique ability to manage several simultaneous tasks in stressful environments with a high degree of attention to detail and accuracy. Dedicated employee with high integrity and exemplary work ethic.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Alpha Broder
Duluth, USA
11.2023 - Current
- Experienced in responding to customer inquiries, resolving complaints and providing customers’ information.
- Guide customers by providing alternative or different payment options to the customers.
- Managed customer returns and complaints with understanding.
- Helped customers to update their profiles, such as updating and or changing their address in the system.
- Helped customers by enrolling their accounts online and guiding customers through technical and browser issues (trouble shooting) on the website.
- Developed knowledge of company products and services to effectively address customer inquiries.
Customer Service Representative
ProCare Rx
Atlanta, USA
08.2019 - 10.2023
- Performed customer service tasks such as setting auto payment, changing and cancelling service orders, providing balance inquiries for customers etc.
- Investigate and resolve pharmacy benefit problems.
- Assisting patients through benefits, scheduling refills and coordinating medication delivery.
- Ensure timely medication delivery.
- Assisting patient with medication prescription and ensure patient satisfaction.
- Managed customer inquires and provided technical assistance with accuracy and efficiency.
Customer Service Representative
Walmart Inc
Lawrenceville, USA
07.2016 - 08.2019
- Directing Customers to available self-checkout lanes.
- Assisting customers with scanning errors and payment process.
- Addressing customers’ inquiries and ensuring a better self-checkout experience.
- Maintaining the self-checkout area clean and organized for safety purposes.
- Interact with customers and invite them to use the self-checkout.
Education
Catholic University College
Skills
- SAP
- Excel
- Power Bi
- Tableau
- Microsoft
- CCMT
- SQL
- ARGUS
- ADMS
- GENESYS
- KUBRA
- SPEEDPAY
- CBIS
- Avaya Interaction
- Time Management
- Customer Communication
- Complaint resolution
- Billing Support
- Account Support
Timeline
Customer Service Representative
Alpha Broder
11.2023 - Current
Customer Service Representative
ProCare Rx
08.2019 - 10.2023
Customer Service Representative
Walmart Inc
07.2016 - 08.2019
Catholic University College