Patrick Crudup

Processed quotes and POs in QAD ERP system with efficiency and accuracy.

Responded to customer inquiries via phone and email.

Worked closely with planning team to obtain information on material delays.

Processed returns for customer order errors correctly.

Deliver timely information about pending orders.

• Created and maintained POs to bring in chemicals for our customers
• Worked with departments such as Commercial OPs and Accounting to resolve any pricing or invoice issues
• Worked with the warehouse to make sure material arrives on time and the correct material is received under the correct PO
• Worked with the warehouse and our ASC team to confirm the end user's requirements for the material are met
• Researched why material is out of compliance or expired
• Scheduled carriers to pick up material and transfer our material to the warehouse to meet our PO due date
• Worked with the warehouse and vendor to resolve any shipping discrepancies

• Managed and assisted multiple accounts with the purchasing of chemicals
• Worked as a liaison between the buyers for my accounts and the vendors as well as internal departments to ensure my customer receives the correct material in a timely manner
• Ran reports and provided the information to the buyers during monthly meetings
• Maintained a good working relationship with our multiple warehouses

• Contact customers via phone, email and fax to ensure that we have 100% responses on Field Corrective Actions (FCAs)
• Used SAP to document every communication between the customers and myself
• Dispatched calls to the correct Customer Service Engineer (CSE)

• Triaged calls for customers, so that they could get a phone call from Tech Support
• Dispatched calls to the correct Customer Service Engineer (CSE)

• Assist patients through the life cycle of getting started on a MS therapy
• Answered questions from patients regarding MS and the different therapies offered by Biogen
• Documented PCs and AEs

• Managed a team of 10 employees
• Took escalation from both customers and sales reps when difficult issues had to be resolved
• Assisted manager with call reviews and identified places where additional training was needed
• Reviewed credit and debit memos for approvals or denials

• Accurately and efficiently assisted customers via phone, faxes, and emails in a fast-paced environment
• Processed and tracked orders using SAP ERP system
• Processed RGAs for over-shipments, damages, and mis-shipments
• Worked with the Contracts Dept
• To verify pricing for customers were loaded correctly into SAP
• Acted as a liaison for customers and internal departments, such as Contracts, AR, Complaints and Sales Reps

• Worked in fast pace call center atmosphere taking between 100 - 130 calls daily
• Provided excellent customer service to our members, while solving any problems they may have with their accounts
• Opened accounts, closed accounts and transferred funds for our members via phone
• Took loan applications via phone and website and made decisions based on affordability and credit history