Cherrelle Hunt
TN
Summary
Innovative professional with developing solution skills. Adept in multiple programming languages and offers great task prioritization and organizational skills. Ability to troubleshoot complex programming problems.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
CVS Specialty Pharmacy
08.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Portfolio Recovery Associates
12.2016 - 04.2017
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
Administrative Finance Assistant
Army
06.2009 - 01.2012
- Input financial data and produced reports.
- Provided exceptional service to customers requiring assistance such as account questions.
- Updated entries in company's system.
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
- Assessed data and information to verify entry, calculation and billing code accuracy.
Education
Associate Of Applied Science - Software Developer
Jackson State Community College
Jackson, TN05.2023
Skills
- Software Development
- Critical Thinking
- Web Application Development
- Cloud-Based Software Development
- SQL
- Visual Studio
- VB Script
- Java Script
- Python
- Application Design
Timeline
Customer Service Representative
CVS Specialty Pharmacy
08.2021 - Current
Customer Service Representative
Portfolio Recovery Associates
12.2016 - 04.2017
Administrative Finance Assistant
Army
06.2009 - 01.2012
Associate Of Applied Science - Software Developer
Jackson State Community College
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