Donovan Harris
Charlotte,NC
Summary
Computer Science student at University of North Carolina at Charlotte with experience in Java, JavaScript, HTML, and CSS, and a strong foundation in data structures and object-oriented programming. Skilled in building responsive web applications and solving complex problems through academic and personal projects, including full-stack development and algorithm design. Demonstrates strong teamwork, adaptability, and communication skills through both technical collaboration and customer-facing experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Target
Charlotte, North Carolina
05.2024 - Current
- Resolved customer complaints with empathy and effective communication skills.
- Assisted customers with product inquiries, delivering timely solutions to enhance satisfaction.
- Collaborated with team members to develop and implement effective customer service strategies.
- Trained new employees on customer service protocols and store policies.
- Maintained store cleanliness and organized product displays to improve customer experience.
Customer Service Representative
Food Lion
Charlotte, North Carolina
08.2023 - 05.2024
- Engaged customers in conversation to understand needs and resolve issues, leading to increased customer satisfaction.
- Resolved customer complaints with empathy and effective communication skills.
- Anticipated customer needs and delivered outstanding support, enhancing service levels and fostering loyalty.
- Assisted customers with product inquiries, providing timely solutions that improved their overall experience.
- Managed cash register transactions and ensured accurate payment processing.
Store Associate
Walgreens
, USA
03.2023 - 08.2023
- Ensured customer satisfaction through friendly interactions and effective problem-solving.
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Interacted with customers to deliver professional and courteous support for sales and service needs.
- Partnered with team members to maintain a clean and safe shopping environment, supporting customer satisfaction.
- Organized store displays to ensure maximum visibility of products.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
Education
BA - Computer Science
University of North Carolina at Charlotte
Charlotte, NC04-2026
Associates - arts
Central Carolina Community College
Sanford, NC05-2023
High School Diploma -
Overhills High School
Spring Lake, NC06-2021
Skills
- Customer service
- Team collaboration
- Microsoft programs
- Complex editing software
- Data-driven decision making
- Data analysis
- Data visualization
- Python
- Java development
- Software development
- Web design
- HTML and CSS coding
- Coding Fundamentals
- Legal coding
- Data science critical thinking
Awards
- President’s List, Central Carolina Community College, 01/01/22, 05/31/23
- Dean’s List, Central Carolina Community College, 08/01/21, 12/31/21
- Honor Roll, Overhills High School, 08/01/17, 06/30/21
Certification
Google Cybersecurity Certificate — Google (2026)
AWS Certified Cloud Practitioner — Amazon Web Services (2026)
Meta Front-End Developer Professional Certificate — Meta (2025)
CS50: Introduction to Computer Science — Harvard University (2024)
Google Data Analytics Professional Certificate — Google (2024)
AWS Certified Cloud Practitioner — Amazon Web Services (2026)
Meta Front-End Developer Professional Certificate — Meta (2025)
CS50: Introduction to Computer Science — Harvard University (2024)
Google Data Analytics Professional Certificate — Google (2024)
Affiliations
Participated in 2025 UNCC hackathon; collaborated on building a prototype under time constraints
Timeline
Customer Service Representative
Target
05.2024 - Current
Customer Service Representative
Food Lion
08.2023 - 05.2024
Store Associate
Walgreens
03.2023 - 08.2023
BA - Computer Science
University of North Carolina at Charlotte
Associates - arts
Central Carolina Community College
High School Diploma -
Overhills High School