Robert Glab
West Seneca,NY
Summary
Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment.
Overview
19
19
years of professional experience
Work History
Sales and Leasing Consultant
Cappellino Buick Gmc
Orchard Park, NY
01.2019 - 09.2021
Sales and Leasing Consultant
West Herr Nissan
Orchard Park, NY
02.2013 - 12.2018
Sales and Leasing Consultant
Jim Culligan Pontiac
Williamsville Station, NY
08.2002 - 11.2012
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts, and financing or lease options on vehicle.
- Accompanied customers and demonstrated performance features on test drives.
- Drove team revenue totals by bringing in top sales numbers.
- Made car recommendations based on preferences and outlined benefits of each car option.
- Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
- Qualified and followed-up on potential new customer leads.
- Demonstrated car technology options and available amenities and upgrades for each model.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
Education
Bachelor Of Arts - Psychology
University At Buffalo
Buffalo, New York08.1996
Skills
- Computer Proficiency and Microsoft Office
- Client Needs Assessment
- Demonstrating Vehicle Features
- Exceeding Customer Expectations
- Aftermarket Products
- Strong Communication and Interpersonal Skills
- Meeting Sales Goals
- New Car Purchases
- Excellent Written and Verbal Communication
- Test Drives
- Available Nights, Weekends and Holidays
- Goal-Driven
- Building Customer Loyalty
- Leasing Options
- Pre-Owned Vehicles
- Lead Follow-Up
Timeline
Sales and Leasing Consultant
Cappellino Buick Gmc
01.2019 - 09.2021
Sales and Leasing Consultant
West Herr Nissan
02.2013 - 12.2018
Sales and Leasing Consultant
Jim Culligan Pontiac
08.2002 - 11.2012
Bachelor Of Arts - Psychology
University At Buffalo