Robert Glenn
Fenton,MO
Summary
Experienced professional seeking a challenging and responsible role in the information technology/cybersecurity field. Strong communication, organizational, and analytical skills. Committed to continuous learning and contributing effectively to organizational success by leveraging education and previous work experience. Passionate about educating and training future generations in this dynamic industry.
Overview
33
33
years of professional experience
Work History
Computer Assembly and Logistics Assistant
Washington University, St. Louis
10.2023 - Current
- Image computers to customers specifications.
- Troubleshoot issues with computer imaging.
- Fulfill accessory orders.
- Deliver equipment to tech hubs and direct to outlying clinics.
- Receive and inventory shipments from vendors.
- Process asset disposals and electronics recycling.
- Work with customer to schedule electronics disposals and delivery of equipment to outliers.
Child Caregiver
Home
05.2015 - Current
- Manage multiple schedules for household of two adults and two children
- Create and implement daily routines for effective scheduling
- Establish budgets for utilities, food, and other necessities to maintain fiscal responsibility
- Coordinate medical appointments for all family members and follow up with health care providers
- Balance caregiving duties with freelance work using time management strategies
- Attended classes to complete Master's in Cybersecurity
- Completed training in Cybersecurity from Udemy/FedVTE/YouTube.
NAS Storage Integrator
The Boeing Company
10.2011 - 05.2015
- Upgraded system software and hardware components to meet specific business needs
- Processed and reviewed problem tickets with company ticketing system to troubleshoot and resolve issues
- Coordinated and performed infrastructure disaster recovery tests to facilitate architecture and data recoverability
- Upheld system security and administration best practices
- Developed, document and revised system design procedures, test procedures, and quality standards
- Conferred with clients regarding nature of information processing or computation needs computer program should address
- Coordinated weekly meetings with technicians on NAS storage issues
- Provided 3rd tier on call support.
Web Administrator (Contractor - Monsanto)
Aerotek
12.2010 - 10.2011
Web Administrator
Monsanto
09.2010 - 12.2010
- Provided multi server administration, configuration and deployment support for web-based applications hosted within Monsanto intranet, extranet and internet environments
- Responsible for DNS administration, internally in a Windows environment
- Responsible for SSL administration, purchasing, and issuing external Certifications.
- Troubleshoot user / developer reported application issues to determine cause and resolution
- Created documentation, for existing processes, as well as documenting new processes.
Web Administrator Co-op
Monsanto
01.2010 - 09.2010
Network Administrator
Data Manufacturing Inc
09.2007 - 03.2008
- Maintained all Data Manufacturing Inc (DMI) network computers, printers, servers, and databases
- Experienced with multiple operating systems, Windows and Unix
- Replaced patch cables, switches, and ran CAT 6 cables
- Supported design, installation, and maintenance of internal computer systems and networks in multi-protocol environments
- Maintained and managed connectivity through networking protocols and server strategies
- Researched and recommended new technologies and upgrades to keep pace with current technological developments
- Worked closely with internal teams to implement, maintain, and support infrastructure and network solutions
- Performed data backups and disaster recovery operations.
Paramedic
Emergency, Gateway EMS, Abbott EMS
01.1999 - 08.2012
Stinger Missile Operator/ Hospital Corpsman
U.S. Naval Forces
10.1991 - 05.1997
Education
Master of Science Cybersecurity -
Webster University
St Louis, MO08.2018
Bachelor of Science Information Management -
Webster University
St Louis, MO05.2010
Associate of Science Network Administration -
St. Louis Community College
St Louis, MO12.2007
Skills
- Client Requirements
- Customer Relationship Management
- System Information
- User Experience
- Help Desk
- Strong Verbal and Written Communication
- Network Hardware and Software Maintenance
- Troubleshoot Malfunctions
- Train Users
Timeline
Computer Assembly and Logistics Assistant
Washington University, St. Louis
10.2023 - Current
Child Caregiver
Home
05.2015 - Current
NAS Storage Integrator
The Boeing Company
10.2011 - 05.2015
Web Administrator (Contractor - Monsanto)
Aerotek
12.2010 - 10.2011
Web Administrator
Monsanto
09.2010 - 12.2010
Web Administrator Co-op
Monsanto
01.2010 - 09.2010
Network Administrator
Data Manufacturing Inc
09.2007 - 03.2008
Paramedic
Emergency, Gateway EMS, Abbott EMS
01.1999 - 08.2012
Stinger Missile Operator/ Hospital Corpsman
U.S. Naval Forces
10.1991 - 05.1997
Master of Science Cybersecurity -
Webster University
Bachelor of Science Information Management -
Webster University
Associate of Science Network Administration -
St. Louis Community College
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