Robert Gonzales
San Antonio,TX
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Field Applications Support Technician
STRAC
02.2024 - Current
- Provide helpdesk support, resolving office IT issues to ensure smooth operations
- Specialize in supporting an application used by EMS and FIRE personnel for writing patient PCR reports
- Troubleshoot and resolve application issues, minimizing downtime and optimizing functionality
- Train users on effective use of the application, enhancing efficiency and accuracy
- Collaborate with development teams to suggest improvements and address recurring issues.
Medcom Coordinator
STRAC
07.2017 - 02.2024
- Answer calls from the local hospitals, law enforcement, and surrounding counties needing assistance in transferring a patient to a higher level of care facility
- Set up conference calls between physicians or nursing staff for patient reports
- Navigate law enforcement to nearest medical or psychiatric facility for any person under emergency detention
- Communicate with incoming air medical traffic for helipad deconfliction
- Monitor local police and fire department calls for any risk of a mass casualty incident
- Monitor radio channels across local counties once a disaster or MCI occurs
- Divert law enforcement to nearest level I trauma center when an officer is wounded while on duty
- Contacted by U.S
- Marshals when arresting High Risk Warrants.
EMT/ER Tech
Nix Medical Center
12.2016 - 07.2017
- Assisted with triage of all patients that were admitted to the emergency room
- Begin IV access, blood work, and EKG
- Assist nurses and doctors with emergency room procedures
- Responded to any floor in the facility when a patient was coding
- Emergency Room staff would take charge and begin CPR.
EMT/ER Tech
University Hospital
09.2014 - 11.2016
- Worked all areas in the level 1 trauma center emergency room
- Started triage, blood work, and EKG once a patient was admitted to emergency room
- Assisted nurses and doctors with emergency room procedures including CPR
- Worked in the radio room where I would receive all EMS reports from ambulance services or air medical transport
- I would page staff who were needed depending on the type of injury or illness
- Responded to all floors when a patient was coding and would begin chest compressions.
EMT
Angeleve Ambulance Service
08.2013 - 09.2015
- Provided rapid transport and emergency medical care to patients requiring immediate medical attention
- Assessed and treated patients enroute to an emergency room
- Communicated with doctors and nurses regarding triage and treatment provided with each patient
- Worked as a team with a paramedic ensuring every patient received quality care.
Education
Bachelor of Science - Cloud Computing
Western Governors University
01.2027
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NCTI EMT Basic Course
01.2010
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Big Spring High School
01.2001
Skills
- Application support
- User Training
- Ticket management
- Technical Support
- Troubleshooting skills
- Remote Support
- Network configuration
- Multitasking
References
References upon request
Certification
- Certified CompTIA A+, CompTIA - 2027
- Certified CompTIA Network+, CompTIA - 2027
- Certified EMT - 2026
Timeline
IT Field Applications Support Technician
STRAC
02.2024 - Current
Medcom Coordinator
STRAC
07.2017 - 02.2024
EMT/ER Tech
Nix Medical Center
12.2016 - 07.2017
EMT/ER Tech
University Hospital
09.2014 - 11.2016
EMT
Angeleve Ambulance Service
08.2013 - 09.2015
Bachelor of Science - Cloud Computing
Western Governors University
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NCTI EMT Basic Course
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Big Spring High School
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