ROBERT GRAY
Charlotte,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Limousine, Driver Network Services & Uber Driver
Self-employed
Charlotte, NC
09.2021 - Current
- Proved excellent passenger and vehicle delivery service
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Collaborated with colleagues to share best practices, troubleshoot challenges related to routes or scheduling, and provide support during particularly busy periods.
- Drove VIPs to corporate events and meetings.
- Increased repeat clientele through exceptional communication skills and personalized service offerings.
Manager Customer Service/Sales, Go Health, Health Insurance
GoHealth
Charlotte, NC
08.2019 - 09.2021
- Managed a Team of (14) Customer Service Insurance Agents
- Regularly surpassed monthly/quarterly objectives at bonus levels
- Recognized for consistently achieving quality control goals.
- Managed and motivated employees to be productive and engaged in work.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Truck Driver, Swift Transportation
Swift Transportation
OTR
02.2019 - 08.2019
- Over the road truck driver.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maximized load safety by balancing, securing, and weighing products.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
Transporter, Driver Network Services & Uber
Driver Network Services
Charlotte, NC
08.2016 - 02.2019
- Proved excellent passenger and vehicle delivery service.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed sanitary and safety regulations to properly collect and dispose of medical waste.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
Collections/Customer Service, Prince Parker & Associates
Prince Parker
Charlotte, NC
07.2014 - 08.2016
- Managed a team of fifteen (15) collectors that set a record for assets recovered during the first quarter of 2015
- Responsible for monetary asset recovery through an auto-dialing system
- Bonus performance achieved throughout my tenure in the recovery business.
- Researched accounts and completed due diligence to resolve collection problems.
- Counseled debtors on payment options and arranged installment agreements.
Education
Some College (No Degree) - Information Technology
American Business & Technology University
Charlotte, NCSome College (No Degree) - English
Community College of The Air Force
Rome, NYSkills
- Professional strengths include communicating effectively, with a strong emphasis on listening A working knowledge of Microsoft Word and Excel Ability to manage groups/time
- Employee Coaching
- Inbound Call Management
- Building rapport
- Payment Processing
- Teamwork and Collaboration
- MS Office
- Needs Assessment
Timeline
Limousine, Driver Network Services & Uber Driver
Self-employed
09.2021 - Current
Manager Customer Service/Sales, Go Health, Health Insurance
GoHealth
08.2019 - 09.2021
Truck Driver, Swift Transportation
Swift Transportation
02.2019 - 08.2019
Transporter, Driver Network Services & Uber
Driver Network Services
08.2016 - 02.2019
Collections/Customer Service, Prince Parker & Associates
Prince Parker
07.2014 - 08.2016
Some College (No Degree) - Information Technology
American Business & Technology University
Some College (No Degree) - English
Community College of The Air Force