Robert Gunther
Helmetta
Summary
Detail-oriented Telecommunications Technician with strong installation, troubleshooting, and maintenance skills. Proven ability to resolve technical issues efficiently, enhancing system performance and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Telecommunications Technician
CentraState Medical Center
Freehold, NJ
07.2024 - Current
- Installed and configured telecommunications systems to enhance facility communication.
- Conducted routine maintenance on network infrastructure, ensuring optimal performance and reliability.
- Collaborated with IT teams to integrate voice and data services across departments.
- Diagnosed and resolved technical issues in telecommunication networks efficiently.
- Installed and configured new devices and system components.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
Telecommunications Operator
CentraState Medical Center
Freehold, NJ
04.2019 - 07.2025
- Operated multi-line telephone system to manage incoming calls and facilitate efficient communication.
- Trained new staff on telecommunications protocols and usage of communication equipment.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Monitored and prioritized emergency calls, ensuring timely response from medical personnel.
- Collaborated with healthcare teams to relay critical information swiftly during urgent situations.
Food Service Worker
CentraState Medical Center
Freehold, NJ
06.2008 - 11.2019
- Prepared and served meals following strict dietary guidelines and safety protocols.
- Maintained cleanliness and organization in food preparation and serving areas.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Collaborated with team members to improve workflow efficiency during peak service times.
- Trained new staff on food safety practices and customer service standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Telecommunications
Middlesex County College
Edison, NJHigh School Diploma -
Spotswood High School
Spotswood, NJ06-2007
Skills
- Installation and maintenance
- Installing equipment
- Troubleshooting systems
- Troubleshooting and repair
- Work order completion
- Configuring equipment
- Configuring devices
Timeline
Telecommunications Technician
CentraState Medical Center
07.2024 - Current
Telecommunications Operator
CentraState Medical Center
04.2019 - 07.2025
Food Service Worker
CentraState Medical Center
06.2008 - 11.2019
Telecommunications
Middlesex County College
High School Diploma -
Spotswood High School