Robert Hajhassan
Ringwood
Summary
Detail-oriented IT professional with developing skills in IT Help Desk support. Entry-level, with experience resolving hardware and software. Collaborative team player with two years of front-end engineering experience in web development. Seeking growth and innovation in a combined IT and front-end role.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Micrologic Associates
07.2024 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
IT Help Desk (Entry Level)
Millennium Communications Group Inc
01.2022 - 01.2022
- As an entry-level IT Help Desk professional, I provided essential support, logged and prioritized requests for timely resolutions, and collaborated with colleagues to address complex technical issues. I also assisted in computer setup, software installations, and user training. Additionally, I contributed to system maintenance, including documentation and security protocols.
Solution Specialist
Verizon Wireless
01.2017 - 01.2021
- During my time as a Verizon Solution Specialist (2017-2022), I excelled in assessing customer needs, maintaining strong product knowledge, and surpassing sales targets. I was ranked #1 in the Northeast for customer satisfaction and integrity. I also resolved service issues, conducted product demonstrations, and kept up with industry trends. Additionally, I have skills in updating web and mobile operating systems and troubleshooting devices.
Education
High School Diploma -
Manchester Regional
Haledon, NJ06-2015
Skills
- Technical Support
- Html
- CSS
- Java Script
- React
- Python
- Tailwind
- Problem Solving
- System Maintenance
- Asset management
- Remote support
- Problem resolution
- Hardware configuration
- Application support
- Printer setup
- Software updates
- Software installation
- Desktop support
- Incident tracking
Certification
- Interactivity with Js and Jquery(with honors)
- Meta Front End Developer Specialization
- Foundations of Cybersecurity
- Version Control
- Advanced React
Timeline
IT Help Desk Technician
Micrologic Associates
07.2024 - Current
IT Help Desk (Entry Level)
Millennium Communications Group Inc
01.2022 - 01.2022
Solution Specialist
Verizon Wireless
01.2017 - 01.2021
High School Diploma -
Manchester Regional
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