Robert Hall
Taylors,SC
Summary
Hands-on Collision Estimator with knowledge of diagnostic automotive tools, repair costs and parts ordering. Efficiency-driven, highly accurate and well-organized with open and clear communication style and self-motivated approach. Mechanically inclined with good work ethic.
Overview
11
11
years of professional experience
Work History
Claims Manager /Estimator & Production Manager
Fred Anderson Collision
Greenville, SC
10.2023 - Current
- Coordinated with customers, insurers, and other departments to ensure timely completion of vehicle repairs.
- Generated invoices detailing total costs associated with each job completed by shop personnel.
- Conducted follow-up inspections to verify that all repairs met quality standards.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase in repeat business.
- Conducted final quality control check of vehicles prior to customer delivery.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Evaluated different repair methodologies to create collision estimates for damages.
- Prepared estimates used by management for planning, budgeting and scheduling work.
- Performed vehicle inspections to assess the extent of damage and prepare estimates for repair costs.
- Documented any discrepancies between initial estimate and actual repair costs as they arose.
- Maintained records of all vehicles serviced, including details about parts used, labor time.
- Collaborated with auto body technicians to ensure accurate estimates for labor and materials needed for repairs.
- Developed detailed reports outlining estimated labor and material costs associated with collision repairs.
- Processed payments from customers or their insurance companies upon completion of a job.
- Inspected incoming vehicles prior to beginning any repair work in order to accurately estimate costs.
- Provided technical advice and guidance on best practices related to collision repair workflows.
- Negotiated prices with vendors for parts and supplies used in collision repair work.
- Reviewed completed work orders against original estimates to ensure accuracy of billing information.
- Recommended cost-effective solutions to customers regarding repairs or replacements of damaged parts.
- Dispatched work orders to technicians.
- Managed repair production.
- Coordinated sublet repair vendors.
- Managed claims processing for automotive repair at a leading collision center.
- Coordinated communication between clients, insurers, and repair teams.
Estimator and Service Advisor
Caliber Collision
Greenville, SC
07.2022 - 10.2023
- Handled telephone inquiries regarding appointments and work in process.
- Explained amount for expected services and provided detailed answers to customer questions.
- Calculated materials, parts and labor costs to develop estimates and prepare work orders using CCC 1 software.
- Managed files and update customers as well as insurance companies throughout the repair process.
- Triage repairs to confirm insurance guidelines are being met.
- Partner with technicians to create thorough repair planning and address supplements.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Conducted final quality control check of vehicles prior to customer delivery.
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
- Took photographs and wrote detailed summaries to document damage.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Communicated with customers about repair processes and timelines.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Collaborated with suppliers to source quality automotive parts efficiently.
Assistant Manager/Claims Manager & Lead estimator
Eagle Body Works
Greenville, SC
02.2015 - 06.2022
- Reviewed factual information to determine costs to repair applicable damages.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Conducted final quality control check of vehicles prior to customer delivery.
- Evaluated different repair methodologies to create collision estimates for damages.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Took photographs and wrote detailed summaries to document damage.
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
- Calculated damage and claim values with ccc 1 estimating software.
- Research Aldata software for repair procedures,structural measurements and specifications.
- Assisted customers with setting up rental cars for duration of repairs.
- Prepared estimates used by management for planning, budgeting and scheduling work.
- Resolved customer inquiries and complaints to improve overall satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Managed claims processing for collision repair services at Eagle Body Works.
Education
Some College (No Degree) - Automotive Collision
Greenville Technical College
Greenville, SC12.2004
Skills
- Multitasking and Organization
- Team Collaboration
- Service Recommendations
- Service Order Flow
- Attention to Detail
- Listening Skills
- Documentation and Reporting
- Computer Skills
- Excellent Communication
- Handling Customer Complaints
- Customer Service
- Estimating Accuracy
- CCC 1, Mitchell and Alldata software skills
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Responding to Difficult Customers
- Repair Negotiations
- Total Loss Understanding
- Complex Claims Experience
- Appraisal Writing
- Rental Support
- Schedule Management
- Schedule Coordination
Certifications
- I-car
- PPG estimating advancement and accuracy
- ASE
Timeline
Claims Manager /Estimator & Production Manager
Fred Anderson Collision
10.2023 - Current
Estimator and Service Advisor
Caliber Collision
07.2022 - 10.2023
Assistant Manager/Claims Manager & Lead estimator
Eagle Body Works
02.2015 - 06.2022
Some College (No Degree) - Automotive Collision
Greenville Technical College