Robert Harnden

• Developed strong communication skills while interacting with diverse groups of riders daily.
• Responded to passenger concerns and complaints politely and professionally.
• Followed company guidelines and policies when interacting with passengers.
• Assisted passengers with loading and unloading luggage for enhanced customer care.

Physically demanding work daily including: Mowing with large commercial mower and pushing a small residential mower, using a string trimmer, & leaf blower. Working outside in freezing temperatures in the Fall and Winter & very hot temperatures in the Summer.

When not doing physical work, I also interacted with customers, including: Responding to customer needs and creating rapport to persuade sales and upsell. Utilizing product knowledge to educate customers on company services. Following up with leads and current clients to attract and retain customers.

Listened attentively to customers and identified their needs which helped sell products. Explained features and benefits of products while developing strong client relationships.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Listened attentively to customers and identified their needs which helped sell products. Explained features and benefits of products while developing strong client relationships.
• Employed scripts to sell products during incoming customer calls at the call center.

• In a very physically demanding environment used 5 to 8 machines to turn heavy iron castings into finished brake rotors.
• Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
• Operated 5 to 8 machines proficiently and in compliance to safety standards.

• Operated a forklift to load, unload, and move material to and from storage and production areas.
• Worked on a packing line to fill customer orders and prepare them for shipping.
• Consistently lifted materials weighing as much as 50 pounds.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.