ROBERT HARRIS

Supervise and manage within a collective bargaining labor environment

Interview, complete background checks, hire and train new Attendant Counselor 2 staff

Observe, direct and monitor Attendant Counselor 2 job performance

Provide guidance and counseling as needed to improved Attendant Counselor job performance

Direct employee activities to assure the health, safety, and treatment needs of participants served are met

Assure employees complete all mandatory training, assessments, programs, treatment, recording, and documentation

Facilitate annual IISP (Individual Instruction and Support Plan) meetings and IISP review meetings

Develop goals, plans of service, individual financial plans, or positive behavior support plans directly related to each participant’s IISP

Develop and ensure implementation and compliance with all plans

Follow up on incident reports

Supervise AC2 staff while providing in home care to SAIF participants as they transition to different living situations.

• Engaged directly with customers to ensure they are correctly entered in the system, collected information to ensure appropriate data processing and that communication regarding results will be sent to the patient within 24 - 48 hours after testing
• Provided information regarding the COVID-19 testing program, explained the process and answered frequently asked questions
• Matched drive-up patients to their virology paperwork and/or labels
• Responded to customer inquiries and complaints; researched problems; resolved and reconciled discrepancies; prepared documents to make adjustments and corrections when errors are detected; and referred customer service requests to appropriate personnel for disposition and/or follow-up as required
• Updated and maintained accurate account information and customer records in computerized customer information/database systems by inputting new information and changes; and maintained statistical records and generates reports as required
• Followed all safety protocols, wore assigned personal protective equipment and decontaminated workstation as required.

• Provided in home care to high risk participants with development disabilities
• Including but not limited to scheduling appointments, assisting with financial dealings, passing medications and working programs intended to lower their offender status.

• Supervised a team of life skills instructors at a supported living site serving multiple adults living with intellectual disabilities
• Duties included oversight on site staff, health and safety, medical supports, finances, IISP goals, clients activities in daily living and community inclusion.