Gardner Hathaway
Atlantic Beach,FL
Summary
Versatile professional with diverse experience across operations, logistics, customer service, client relations, and technical fieldwork. Strong emphasis on work ethic, team culture, problem solving, and the client/guest experience. Demonstrated ability to manage and train personnel, support business operations, execute field services, and build strong client relationships. Known for perseverance, adaptability, positive attitude, and maintaining high standards in dynamic environments.
Overview
18
18
years of professional experience
Work History
Field Technician & Client Acquisition Specialist
MosquitoNix
10.2024 - 09.2025
- Sold, installed, and serviced custom mosquito misting systems for residential and commercial properties.
- Ran daily field routes and performed system repairs and temporary pest treatments.
- Cultivated strong client relationships and addressed coverage concerns.
- Trained new technicians, emphasizing efficiency and quality.
- Served in hybrid CSR/billing/sales role managing new system bids using video consultations.
- Returned to support holiday lighting installations and later resumed corporate/franchise sales duties.
Operations Specialist & Delivery Driver
Orchard House Creamery
05.2023 - 12.2023
- Transported 1600 gallons of raw milk weekly from production to processing.
- Performed bottling, labeling, and organized product storage.
- Executed scheduled dairy deliveries across Chattanooga region.
- Maintained industrial equipment and adhered to safety and sanitation protocols.
- Collaborated with owners to support evolving business needs.
Field Technician & Client Acquisition Specialist
MosquitoNix
03.2021 - 03.2022
- Sold, installed, and serviced custom mosquito misting systems for residential and commercial properties.
- Ran daily field routes and performed system repairs and temporary pest treatments.
- Cultivated strong client relationships and addressed coverage concerns.
- Trained new technicians, emphasizing efficiency and quality.
- Served in hybrid CSR/billing/sales role managing new system bids using video consultations.
- Returned to support holiday lighting installations and later resumed corporate/franchise sales duties.
Front Desk Agent
One Ocean Resort & Spa
02.2020 - 11.2020
- Delivered personalized guest greetings and provided tailored local recommendations.
- Executed high-level guest service focused on elevating guest experience.
- Resolved guest concerns with diplomacy and efficiency.
- Achieved significant upsell performance contributing to revenue.
- Awarded Associate of the Month (July 2020).
Account Executive
Merlin Jobs
10.2018 - 11.2019
- Presented and sold subscription hiring solutions across 5 states.
- Ranked 5th in overall sales and part of the initial monetized sales team.
- Led closing efforts with major franchise clients such as Dunkin’ Donuts & Baskin Robbins.
- Managed customer engagement and re-engaged inactive employers.
- Worked across multiple internal departments based on organizational priorities.
Executive Assistant / Law Clerk
Ponte Vedra Title, L.L.C.
05.2007 - 03.2018
- Supported processors and closing coordinators to meet tight deadlines.
- Handled data entry, reception, courier tasks, and notary responsibilities.
- Served as Law Clerk for three attorneys, managing billing and legal research.
- Maintained long-term as-needed employment including short sale correspondence after the 2008 recession.
Operations Manager
Beach Life Rentals
05.2015 - 10.2017
- Managed daily operations and a staff of five while elevating guest experience.
- Implemented risk management, handled logistics, and coordinated equipment transport.
- Developed community relationships to enhance brand identity.
- Oversaw financial reconciliation of daily and weekly rentals.
- Contributed to 150% annual profit growth across consecutive years.
Education
B.S. - Recreation Management, General Business
Appalachian State University
Boone, NC01.2015
High School Diploma - undefined
Episcopal High School
Jacksonville, FL01.2010
Skills
- Team Leadership
- Client Relations
- Customer Service
- Operations & Logistics
- Field Training
- Technical Training
- Sales & Account Management
- Analytical Thinking
- Strategic Planning
- Microsoft Office
- HubSpot, HMS, Qualia
- Video Consultation Tools
Timeline
Field Technician & Client Acquisition Specialist
MosquitoNix
10.2024 - 09.2025
Operations Specialist & Delivery Driver
Orchard House Creamery
05.2023 - 12.2023
Field Technician & Client Acquisition Specialist
MosquitoNix
03.2021 - 03.2022
Front Desk Agent
One Ocean Resort & Spa
02.2020 - 11.2020
Account Executive
Merlin Jobs
10.2018 - 11.2019
Operations Manager
Beach Life Rentals
05.2015 - 10.2017
Executive Assistant / Law Clerk
Ponte Vedra Title, L.L.C.
05.2007 - 03.2018
High School Diploma - undefined
Episcopal High School
B.S. - Recreation Management, General Business
Appalachian State University