Dedicated professional with strong customer relationship management skills. Proven track record in customer retention and effective communication, ensuring high satisfaction and resolving issues efficiently.
Overview
8
8
years of professional experience
Work History
Commercial,Retail sales
Fitzgerald Toyota Nissan
Chambersburg
09.2021 - Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Parts delivery and sales
AutoZone
Gettysburg
06.2018 - 07.2021
Completed day-to-day duties accurately and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Maintain and file all employee correspondence and recordsMaintain and order supplies for office, retail and restaurantOrder and keep first aid supplies on handMaintain multi-line phone correspondences for all management and employeesRecord, audit and input daily sales for retail and restaurantMaintain an accurate cash- on hand status along with depositing additional cash from daily sales (yearly sales of 12-14 million)Handles all guest inquires via the phone at MargaritavilleMaintain and file all employee correspondence and recordsMaintain and order supplies for office, retail and restaurantOrder and keep first aid supplies on handMaintain multi-line phone correspondences for all management and employeesRecord, audit and input daily sales for retail and restaurantMaintain an accurate cash- on hand status along with depositing additional cash from daily sales (yearly sales of 12-14 million)Handles all guest inquires via the phone at Margaritaville