Robert Hazelwood

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• Provide superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Serve customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Perform effectively in self-directed work environment, managing day-to-day operations and decisions.
• Contribute to team objectives in fast-paced environment.
• Work register to accept payments for experiences and handling receipts, change, etc.

• Provide exceptional customer service, answering visitor inquiries and offering assistance when needed.
• Enhance visitor experience by providing educational information on animal species and habitats.
• Facilitate interactive workshops for children to promote an interest in wildlife conservation efforts.
• Participate in ongoing training programs to expand knowledge base on various species within the zoo.
• Ensure adherence to established protocols while handling animals during encounters or presentations.
• Aide in the preparation of diets according to specific nutritional needs of different animals.

• Maintained safety standards during zoo experience, resulting in minimal accidents or incidents.
• Provided information on various sites throughout area, relaying little-known stories to provide interest.
• Built personal relationships with guests to promote positive experiences.
• Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
• Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
• Worked register to accept payments for experiences and correctly counted cash change if needed.

• Informed visitors of safety risks associated with attractions, confirming customer security.
• Conducted on and off site education programs as needed.
• Contributed to the development of education programs.
• Conducted animal handling of various reptiles, mammals, amphibians, and invertebrates.
• Developed an extensive knowledge of these animals, enabling the provision of interesting and accurate information.
• Utilized strong communication skills to effectively convey topics of interest.